Do you want to create an impact on the health and well being of children in Delaware? That’s what we do at Growing Bones Pediatric & Neuromuscular Orthopaedic Institute everyday…

And we need your help!

When you join the Growing Bones team you:

• Work with a hand selected and motivated team of extraordinary individuals dedicated on making a positive impact in Delaware
• Join the mission to impact the health of Children in Central and Southern Delaware
• Impact thousands of families annually
• Help eliminate health care disparities in the Delaware community

Our new Administrative Assistant & Patient advocate will utilize their exceptional customer service skills, energetic and receptive personality, and high level of emotional intelligence to make an impact by providing a welcoming environment for patients and families visiting our office and communicating by phone to efficiently triage patient needs and office workflow. The interactions between our patients and this team member will help us grow and deepen the connection that we have with our local community through engaging customer service and respectful care.

What you love to do:

• Interact directly with children and families and celebrate their victories
• Engage in genuine conversation with new people every day to enhance their experience
• Maximize the patient journey from the first phone call beyond the last follow up
• Provide WOW experiences to our patients through personal and engaging office interactions
• Help patients understand their medical obligations and develop solutions to manage financial responsibility
• Coordinate administrative & scheduling services to facilitate effective delivery of medical care
• Highlight our patients and community members by helping us create and share compelling testimonial profiles and showcasing patient outcomes in beautiful and unique ways
• Courageously make recommendations, present ideas and give feedback in order to improve our systems and process

You are the high achiever that we’re looking for if…

• You are a confident, energetic, and empathetic communicator that demonstrates high emotional intelligence.
• You demonstrate strong verbal and written communication skills and are comfortable leading the conversation in a way that meets the needs of different audiences/patients.
• You are flexible and resilient when faced with rapid-fire demands on your attention.
• You are dedicated to maximizing the patient experience by demonstrating respect and compassion while efficiently guiding the patient through their medical journey.
• You have the confidence to handle (complex) patient situations and/or personalities and utilize effective tools to manage “crucial conversations.”
• You enjoy helping people and meeting their needs in creative ways.
• You are self-accountable; you don’t need someone looking over your shoulder to maintain productivity.
• Integrity is everything to you and one of your most important core values.
• You are a stickler for details and can handle work that requires accuracy, efficiency, and the ability to switch tasks with proficiency.
• You are the type of person who can be counted on to have full ownership of their responsibilities.
• You are comfortable navigating EMR billing systems (preferably Athena).
• You are comfortable navigating phone and Microsoft computing systems.
• You are comfortable reading and understanding medical documentation for the purpose of administrative patient support.
• You are courageous. You recognize when things could be better and have the courage to speak up.
• You have high standards for yourself and others.

Keys to your success in this role:

• Integrity - An individual’s word is whole and complete when they honor their word by keeping their word or immediately informing others depending on them when that is no longer possible and actively minimizing negative impact. Integrity is important to individuals & organizations because it creates workability. Without integrity, the workability of any system, person, group, or organization declines; and as workability declines, the opportunity for performance declines. (Karen Christensen 2014)
• Empathetic Outlook – The ability to perceive and understand the feelings and attitudes of others; “the ability to place oneself “in the shoes” of another and to view a situation from their perspective.
• Attention to detail – The ability to process detailed information effectively and consistently.
• Problem Solving – Identifies and analyzes problems weighing the relevance and accuracy of available information. Generates and evaluates alternative solutions and makes effective and timely decisions.
• Communicates effectively – Developing and delivering multi-mode communication that conveys a clear understanding of the unique needs of different audiences.
• Values & Ethics – Serving with integrity and respect in personal and organizational practices.
• Time Management – the ability to effectively manage one’s time and resources to ensure that work is completed efficiently.

Note: High Achievers Only

Please do not apply for this position unless you can prove you have the experience, skill set and attributes to thrive as a highly capable Administrative Assistant & Patient Advocate. This is a highly coveted full time/part time in-office position, and we will only settle for an A-player.

Compensation:

We reward excellence and compensate at competitive rates for those who demonstrate the ability to consistently deliver above average results.

If this describes you then: Come join us!

Job Types: Full-time, Part-time

Pay: From $15.00 per hour

Schedule:

• Day shift
• Monday to Friday

Ability to commute/relocate:

• Dover, DE 19904: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person

Please Note :
chrismaxcer.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, chrismaxcer.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.