GENERAL DESCRIPTION OF DUTIES
This position supports the Office of Resource Stewardship (ORS) in providing our internal customers and the citizens of Leon County with professional and exemplary customer service. This position provides professional and courteous administrative support to the ORS Department which includes Solid Waste, Facilities Management, Sustainability and Parks & Recreation managers, employees, and citizens by handling a variety of tasks in order to ensure that all interactions between the organization and others are positive and productive.

NOTE: The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. The Job Description Questionnaire (JDQ) reflects a more detailed description of the position. Neither the job description nor the JDQ constitutes an employment agreement. Both are subject to change as the needs of the County and requirements of the job change.

ESSENTIAL DUTIES
Operational Support Services:
o Primarily answering phones, addressing questions, meet & greet visitors, etc.
o Monitor Facilities Management Work Order e-mail and generate work orders from departmental liaisons.
o Open, date stamp, sort and distribute all in-coming mail and prepare outgoing mail for ORS.
o Order office supplies.
o Maintain office copiers, paper orders, and supplies.
o General administrative duties: copying, filing, mail, faxes, etc.

Administrative Support and Backup:
o Provide backup for Senior Administrative Assistant to include processing receipts, issuing library parking passes, security badge pickups, parking issues, first notice of injury, reporting elevator complaints or repairs, and other administrative tasks as needed.
o Occasional tasks assigned by ORS Leadership.

Program Support and Backup:
o Process reports/complaints/checks for County vending machines
o Oversee schedule and setup for ORS Gathering Room
o Customer Liaison (backup as needed)

OTHER IMPORTANT OR MARGINAL DUTIES
None.

DIFFICULTY
Employees in positions assigned to this class perform work tasks that involve some exercise of judgment in the application of standard operating procedures. Work also involves making repetitive decisions on a recurring basis. For instance, learn job duties from oral instructions or demonstrations; write identifying information (such as name and address, weight and number or type of product); request orally, or in writing, work materials and supplies.

RESPONSIBILITY
Supervision Received
Employee proceeds alone on tasks following standard practices and procedures, referring all questionable items to immediate supervisor. A close check over the specific details of the employee's work is not necessary.

Supervision of Others
None.

INTERNAL AND EXTERNAL CUSTOMER CONTACT
Work involves contacts with other departments in furnishing or obtaining information or reports and has contacts with the public involving routine service. Work requires tact to avoid misunderstanding in contact where improper handling could affect results.

EQUIPMENT AND TOOLS USED
Tools and equipment used include, but may not be limited to personal computer, various software, specialized software such as Infor and Banner, fax machine, adding machine/basic calculator, telephone system, and copier.

WORK ENVIRONMENT AND PHYSICAL DEMANDS
Work is mainly indoors and usually seated in a chair at a desk. Work may require some dexterity and speed.

KNOWLEDGE, SKILLS, AND ABILITIES
Ability to communicate clearly and logically. Knowledge of proper formats, grammar, and spelling to compose and edit correspondence. Knowledge of office machines, procedures and processes, and filing systems to provide necessary office support. Skill to effectively perform as a dispatcher in a stressful environment. Have accurate and typing/word processing skills to prepare correspondence and reports. Skills to maintain computerized records. Ability to prepare, order, and follow through on receipt of work requested within established guidelines. Ability to initiate and follow through on assignments with detail. Ability to efficiently and accurately schedule meetings and events. Knowledge of personal computers and Windows (Word, Excel) software.

MINIMUM QUALIFICATIONS
Requires a high school diploma or an equivalent, enhanced computer skills, and two years of office experience.

Necessary Special Requirements:
Must possess a valid Florida Driver's License and have a favorable driving record.

All Leon County employees (regular full-time and part-time, OPS, and PRN) are required to work before, during and after a Declared Local State of Emergency (DLSOE). Participation is considered a condition of employment.

Selection Guidelines: Formal application, rating of education and experience; oral interview and reference check.

FLSA STATUS: Non-Exempt. This job does not meet any of the three exemptions because work is clerical and manual in nature and involve the application of standard practices and procedures.

Revision History: October 1, 1997; July 9, 1998; July 1, 2002; April 21, 2021; September 28, 2021; May 3, 2023.

315 S. Calhoun Street

Tallahassee, Florida, 32301