University of Arkansas Grantham contracts with UAS Services, LLC and Oasis, A Paychex Company, as our exclusive employment partner to provide benefits and payroll services and deliver on our mission for our students. UAS Services, LLC is an equal access, equal opportunity, affirmative action employer that is fully committed to achieving a diverse faculty and staff.

POSITION SUMMARY:

UA Grantham Information Technology is looking for a highly motivated individual to join our Infrastructure team. The Infrastructure Administrator is responsible for design, maintenance, administration, monitoring, reliability, and security of the university's local- and cloud-hosted systems, networking, and technical application infrastructure and will be a key architect of the university's new cloud-first infrastructure strategy and transition process. This position can be done REMOTELY.

Please note, the University of Arkansas Grantham is looking for remote workers in the following states: AR, AL, AZ, CT, DE, FL, GA, KS, IA, ID, IN, KY, LA, MA, MD, MI, MO, MS, NC, NJ, NM, NV, OH, OK, OR, PA, SC, TN, TX, UT, VA, VT, WI, WV, WY

KEY JOB RESPONSIBILITIES:

• Manage cloud-based server virtualization environments (Azure)
• Manage Azure Active Directory environment, including single sign-on, user and group management, access control, and security policies
• Mange Microsoft 365 cloud productivity/collaboration environment, including OneDrive, SharePoint, Teams, and licensing
• Manage cloud-based email environments (Google Workspace/Gmail, Microsoft 365/Outlook, etc.), including account provisioning, email routing and troubleshooting, and security policies
• Manage on-premise enterprise Active Directory environment including domain controllers, file and print sharing, and local workstation management (DHCP, group policies, etc.)
• Cloud-based endpoint management and security using Microsoft technology stack (Intune, Defender, etc.)
• Manage local network infrastructure in an enterprise environment, including switches, routers, firewalls, load balancers, and wireless access points
• Manage network infrastructure services in an enterprise environment, including DNS with DNSSEC, RADIUS, etc.
• Collaborative research and design of new infrastructure solutions to meet identified business needs, including mission critical reliability and availability
• Physical and software maintenance including repairs, upgrades, updates, application of security patches, and coordination vendor service contracts, including scheduled after-hours work when necessary
• Participation in team on-call rotation for emergency first response outside normal business hours
• Configuration, deployment, testing, provisioning, client support, and documentation of managed systems and services
• Configuration and monitoring of performance metrics and alerts to ensure service reliability and availability
• Work with team members to develop, document, and test disaster recovery and business continuity processes, including storage replication, virtualization failover, and virtual system backups
• Develop and implement security procedures to prevent unauthorized and malicious activity and participate in security incident response, investigation, and recovery
• Collaborate with cross-functional teams and balance short- and long-term priorities to complete assigned tasks in a timely manner
• Follow mandated IT service management procedures, including incident management, change management, and security incident response.
• Maintain professional knowledge of current technology practices and developments as applicable to assigned responsibilities
• All other duties as assigned

Minimum Qualifications

• Bachelor’s degree in related field plus five (5) years of relevant experience OR high school diploma/GED plus nine (9) years of relevant experience

Preferred Qualifications

• Five (5) years of advanced systems or network administration experience
• Certifications such as MCSE, RHCE, CCNP, MS Azure, AWS, CompTIA+, etc.
• Experience with enterprise storage/backup environments or enterprise email system migrations

Knowledge, Skills & Abilities

• Expert understanding of TCP/IP networking concepts including subnets, routing, VPNs, security/access control, DNS, DHCP, etc.
• Advanced knowledge of Windows and Linux system administration concepts such as storage and filesystem management, user management, system deployment, performance monitoring, task automation, troubleshooting, etc.
• Ability to effectively communicate bidirectionally in spoken and written communication
• Ability to methodically define problems and collect and analyze data to reach logical conclusions
• Ability to work independently with minimal supervision to complete tasks and fulfill responsibilities

UA Grantham will seek to reasonably accommodate qualified individuals with a disability. Such reasonable accommodation may take the form of making existing facilities readily accessible to or usable by individuals with a disability, restructuring jobs, modifying schedules, acquiring or modifying equipment, adjusting training materials, adjusting employment policies, and the like.

CORE COMPETENCIES:

• Communication – Formulating and expressing thoughts and ideas effectively using oral, written and non-verbal communication skills in person, in writing and in a digital world.
• Distributed Collaboration – Working effectively across distributed locations and asynchronously to achieve a common goal through relationship-building, shared responsibility, empathy and respect.
• Professional and Social Responsibilities – Engaging in social responsibility through seeking justice, valuing diversity, respecting the environment; demonstrating professionalism through integrity, mutual accountability and ethical behavior. This includes considering the social and global impact of individual and organizational decisions and an awareness of and adherence to regulations, professional standards and industry best practices.
• Critical Thinking/Problem Solving – Using analytical reasoning when gathering and evaluating relevant information to effectively formulate possible solutions for an issue, problem or a variety of issues. This includes the ability to recognize potential consequences of a decision.
• Data Aptitude - Developing information literacy and the capacity to manage data with subsequent finding, structuring, evaluating and interpreting in order to provide meaningful analysis to accomplish a specific purpose.