Customer and Public Engagement Focus

Administrative Coordinator

Mid County Center

ABOUT THIS JOB

Looking for an energetic, organized and supportive person with great office skills to coordinate reception activities in our diverse, busy Centers and to be the anchor for our Mid County Center. If you love helping people, draw energy from active environments and love coaching a team to provide excellent customer service this job is for you! The Volunteer Center is home to 20+ programs that serve our community with three Centers in Santa Cruz, Watsonville and Mid-County. We believe people are at the heart of transformative change for good and engage 14,000 people each year to make our community better.

JOB DUTIES

1. Is our Team Leader to sustain reception systems, training and support for volunteer, intern and staff receptionists so people contacting us on the phone or in person to volunteer, learn or seek services have an excellent customer experience and get connected in a timely fashion to the person who can help them.

a. Provide direct support and supervision to Mid County office volunteers including maintain volunteer files, scheduling and tracking hours on database.

b. Trains new volunteers and staff on use of basic office tools – phones, copier/printer, google calendars, petty cash, various forms; and systems – mail, opening and closing, inventory and supply access.

c. Be available by phone, online and occasionally in person for coaching, problem solving, training and convening of Receptionists in our Watsonville and Santa Cruz/Harvey West Centers.

d. Schedules utilization of shared space for meetingsand program uses.

e. Works with leadership to maintain and update Office/Procedures Manuals as needed.

2. Provides general Administrative Support as the anchor for our Mid-County Center.

a. Performs clerical tasks as needed including writing simple documents, updating forms, data entry, filing, copying, maintaining shared google drives and back –up for reception.

b. Manages office volunteers in simple projects in support of programs such as assembling bulk mailings, preparing binders and materials for trainings, making phone calls to volunteers and program participants.

c. May take minutes/notes at online or in person meetings.

3. Works as a Team Member to achieve agency goals for community engagement and safe and welcoming spaces.

a. Is a member of the Safety Committee and the Site Safety Coordinator for our Mid County Center.

b. In coordination with Sr. Administrative Coordinator, manage bulk purchasing of basic office supplies for all sites.

SKILLS, KNOWLEDGE AND ABILITIES

· Strong skills in customer engagement in a busy office setting, with at least 3 years experience in reception or customer engagement, functional knowledge of multiline phone systems.

· Excellent skills with Microsoft Office, Google Suite and data management systems required.

· At least 2 years experience coaching and training volunteers or other team members, including preparing schedules.

· Strong oral and written communication skills, demonstrated by an AA Degree or by submitting simple writing samples.

· High level of focus. Ability to multi-task and manage distractions.

· Ability to engage positively with diverse populations, including seniors, youth, people who are unhoused, people with disabilities.

· Bilingual English/Spanish required.

· Car and driver’s license strongly preferred.

WORKING WITH US

32 Hours/Week, Generous Benefits/$21.04 – $24.15 per hour to start, depending on skills and experience

Benefits include generous PTO: 10-13 paid holidays, 6 Flex Holidays; 12 days sick and 12 days of vacation to start; paid lunch. Cafeteria Health Plan provides employees with Medical; Vision; Chiropractic/Acupuncture. Employee Assistance Program covers family. Opt-in pre-tax Benefits include 125 Flex Spending and Dependent Care plans; Retirement with agency contribution; buy up plans for Families’ coverage, dental, various insurance. Hybrid work schedules are accepted, but the nature of this position requires primarily in-office work.

Please send resume and writing sample (ex. a cover letter, simple report) to apply to humanresources@scvolunteercenter.org. Prior to May 26, 2023.

The Volunteer Center is committed to equity in employment and actively works to engage a diverse and representational staff. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, physical handicap or disability, medical condition, marital status, gender, sexual preference, age, veteran status, or any other non-merit factor unrelated to job duties.

Job Type: Part-time

Pay: $21.04 - $24.15 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible schedule
• Flexible spending account
• Health insurance
• Paid time off
• Parental leave
• Vision insurance

Schedule:

• 4 hour shift
• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Santa Cruz, CA 95062: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Do you have at least 3 years experience in customer/public engagement in a busy, diverse office setting?
• Do you have experience coaching or leading a team of volunteers or staff?
• Do you have strong basic office and communication skills online, in person and on the phone?

Experience:

• Customer service: 3 years (Preferred)

Language:

• Spanish fluently (Required)

Work Location: In person

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