Admissions Associate, Hybrid

Position Compensation: $52,250 annually, benefits include health, life, and dental insurance, internet allowance, paid time off, and 401(k), profit sharing.

The Admissions Associate will support Employ Prince George?s service delivery by assisting jobseekers from initial program inquiry to enrollment. The Admissions Associate will respond to inquiries utilizing multiple communication channels, live information sessions, and the Virtual Career Center. They will serve as the liaison between the jobseeker and the program staff to streamline the enrollment process.

In this supportive role, the Associate will conduct jobseeker interviews, present information about program offerings, and assist job seekers through the admission process, including explaining eligibility criteria and retrieving applicable eligibility documentation from jobseekers.

The Admissions Associate must be outgoing and customer-driven. This position also requires proficiency in data entry, including maintaining timely records in excel and other databases as instructed.

The Admissions Associate reports to the Manager, Intake & Admissions. They work closely with the Workforce Services Division and the Talent Acquisition and Program Performance & Data Management Departments. This position is non-exempt and has no supervisory function.

Customer Service

• Conduct phone interviews with prospective workforce program customers to evaluate needs, barriers to employment, interests, and qualifications while providing concise information to help the prospective customers make an informed decision on program offerings, and program fit
• Engage customers during live information sessions, job fairs, and outreach events to provide information about EPG?s fourteen workforce programs and guide customers to enroll in our Virtual Career Center
• Engage and follow up with customers through phone calls, emails, live chats, and text messaging to assist prospective workforce program customers through the admission process, including collecting documentation necessary for program enrollment
• Consistently conduct follow-up meetings with all applicants to increase the probability of successful matriculation into a workforce program

Program Liason

• Make program recommendations for prospective workforce program customers and assign customers to appropriate programs for enrollment once all necessary documentation has been received, validated, and uploaded
• Communicate with program staff to ensure timely follow-up and scheduling of enrollment appointments
• Partner with departments across the organization to support outreach events, communicate the number of active customers in the pipeline, and flag any technical issues occurring in the system

Data Entry

• Achieve the expected daily goals including schedule adherence, call and email flow, and documentation of recruitment status and activities in real-time
• Support customers with data entry and uploads required to demonstrate program eligibility
• Maintain records in excel spreadsheets and databases that accurately reflect the customer's interest and status
• Review spreadsheets and essential information in databases to support department leaders with data required to monitor progress and produce reports