Pomeroy is looking for an Application Support/Reporting analyst to join our team on a direct hire basis. Must work on site in Overland Park, KS. Must be legally authorized to work in the U.S. on an on-going basis without sponsorship.

Application support is 70% of the responsibilities for this position.

Monitors, administers and troubleshoots commercial off the shelf information systems. Coordinates network and other computer related work with other staff members.

Assists with configuration tasks for information systems.

Evaluates, gathers requirements, documents, designs, implements, and refines systems to meet goals. Diagnoses, troubleshoots and documents related problems. Maintains timelines, assists stakeholders and monitors ongoing progress.

Assists in the development of project plans, time and cost estimates, implementation schedules, and project timelines.

Participates in the design and implementation (with developers) of integrations between information systems.

Writes, tests and maintains custom reports using standard business intelligence and report writing tools and methods.

Conducts research; evaluates software, applications, tools, and hardware; and develops recommendations relating to software, hardware, applications, tools, and systems. Assists with the preparation and presentation of staff recommendations as required.

Writes, tests, and maintains database queries, procedures and views (e.g. SQL) to support data analysis and data migration functions.

Assists in the development of training materials and trains users in use of application software.

May work closely with outside agencies in the support of hosted applications and systems.

Completes scripting and minor customization assignments as necessary to support end-user needs of assigned systems.

Answers and responds to Help Desk phone calls as required. Troubleshoots and handles hardware and software issues.

Participates in on-call rotation and responsible for receiving after-hours calls.

Performs other duties as assigned.

The employee must work the days and hours necessary to perform all assigned responsibilities and tasks. Must be available (especially during regular business hours or shifts) to communicate with peers, subordinates, supervisors, customers, vendors and any other persons or organization with whom interaction is required to accomplish work and employer goals.

The employee must be punctual and timely in meeting all requirements of performance, including, but not limited to, attendance standards and work deadlines; beginning and ending assignments on time; and scheduled work breaks, where applicable.

1-2 years of experience in commercial off the shelf information system administration and support.

Must also have a working knowledge of computer and network systems and office productivity software.

SKILLS:

Basic administration and troubleshooting knowledge of specifically assigned information systems or identical experience with different systems in the same domain.

Basic understanding of relational database management system (RDBMS) concepts and usage as well as a working knowledge in writing SQL. Experience with one or more of the following: Microsoft SQL Server, Oracle or MySQL.

Experience supporting and configuring a CRM, ticket, or work management system.

Writes, tests and maintains custom reports using standard business intelligence and report writing tools and methods. Proficient in: Crystal Reports and PowerBI.

Basic knowledge of coding constructs (if, else, loop) with a programming language such as JavaScript, PHP or Python.

Ability to actively participate in business process/workflow mapping exercises.

Computer hardware, network, and software skills.

Strong analytical and research skills.

Problem solving.

Basic math concepts.

Good oral and written communication skills and the ability to communicate and work effectively with managers, supervisors, vendors, and the various users supported by Information Technology.

Reading.

Good listening and organizational skills.

Good human relations/interpersonal skills and the ability to work effectively with persons from other disciplines and departments.

Attention to detail.

Project management skills.

Time management skills.

Job Type: Full-time

Pay: Up to $70,032.82 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• On call

Experience:

• Application Support: 2 years (Required)
• Power BI: 2 years (Required)
• Crystal Reports: 2 years (Required)

Work Location: In person

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