There’s never been a more exciting time to join United Airlines. We’re on a path towards becoming the best airline in the history of aviation. Our shared purpose – Connecting People, Uniting the World – is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly, and we can only do that with a truly diverse and inclusive workforce. And we’re growing – in the years ahead, we’ll hire tens of thousands of people across every area of the airline. Our careers include a competitive benefits package aimed at keeping you happy, healthy and well-traveled. From employee-run "Business Resource Group" communities to world-class benefits like parental leave, 401k and privileges like space available travel, United is truly a one-of-a-kind place to work. Are you ready to travel the world?

Why Inflight Services?

Our customers choose United because of our dedication to safety and passion for service. United's Inflight Services team is made up of diverse, driven individuals working together to Connect People and Unite the World. From operational leadership and crew planning to safety and service procedures, our Inflight Services team provides the innovative approaches, tools, training and guidance needed for our flight attendants to deliver the best possible customer experience, and aid in our mission to become the best airline in the history of aviation.

Key Responsibilities:

The Assistant Manager - Advanced Qualification Program role will support United Next growth plan and will have direct responsibility for leading a team to meet regulatory requirements of United’s Inflight Advanced Qualification Program to ensure United’s flight attendants meet safety regulatory requirements.

Primary responsibilities will include supervising the implementation of AQP Quality Control Program for Regional Inflight Training locations; accountability to ensure calibrated program implementation to meet regulatory requirements; support the development, maintenance and conduct Inflight AQP Instructor/Evaluator curriculum for qualification, continuous qualification, and requalification training, as needed.

• Provide assistant manager oversite of the AQP Quality Control (QC) for assigned Regional training locations
• Implement monthly audit schedule of classroom, cabin and computer based training to ensure compliance with FAA, DOT and TSA requirements
• Lead the development of mitigation strategies to address trends, as required
• Lead the development and implementation of monthly I/E calibration training session schedule in SFO, DEN, IAH, ORD, EWR, LHR and GUM of Instructor/Evaluator
• Own the development and maintenance schedule of AQP Instructor/Evaluator (I/E) curricula (I/E Qualification, I/E Continuing Qualification, I/E Requalification)
• Develop and maintain the implementation strategy of the training standardization programs to establish uniform grading standards among all Inflight Instructor / (I/E) Instructors
• Measures and addresses reliability between I/E while developing appropriate remediation procedures
• Conduct performance mentor and development for all direct reports to develop department efficiency to meet United Next plan
• Assist with other duties as assigned

United values diverse experiences, perspectives, and we encourage everyone who meets the minimum qualifications to apply. While having the “desired” qualifications make for a stronger candidate, we encourage applicants who may not feel they check ALL of those boxes! We are always looking for individuals who will bring something new to the table!