We are actively recruiting for an ASDA Risk Solutions Program Administrator to join the InterWest team! This role will support a homogenous book of business that has developed a unique brand. The Program Administrator will analyze data to identify trends, maintain reports, coordinate services provided by other departments such as Claims and Risk and provide administrative assistance to the Program Manager.

This position can be based in our Chico, Hollister, Merced, Petaluma, Redding, Roseville, Sacramento, Truckee, Walnut Creek, or Woodland offices.

InterWest has been recognized continually for our outstanding client service, company culture and community service. Our clients' financial growth and security is our top priority. We understand that as the insurance world evolves and competition intensifies, the need for innovative thinking increases.

We continue to develop new, creative insurance solutions for our clients and effective work processes and tools for our employees. Our structure is based on successful teamwork, both internally and with our external partners. We have one strong unifying vision, which is to continuously flourish as an industry leader and be the best organization we can be.

Our team is comprised of talented professionals who:

• thrive in a high energy organization
• have a desire to provide the highest quality of customer service
• are committed to giving back to the communities in which we work and live
• maintain the highest ethical standards
• enjoy a culture that encourages life-work balance
• value an inclusive, diverse work environment

Job Duties and Responsibilities:

The essentials and responsibilities for the position include the items listed below. Other duties and responsibilities may be assigned.

Maintain trend reports that cover a minimum of 5-years of the program’s performance for both the individual members and the group. This report encompasses the exposure basis for the issued policies, premiums, and losses. Convey identified trends to Claims, Risk Control and the Program Manager so mitigation strategies can be implemented and monitored. The following are some examples of the items captured in the report.

• Premiums: Captured through proposals and audits for new and non-renewal policies.
• Semi-annual trending of losses: This includes both frequency and severity covering 5-years of the program’s performance.
• Review active policies for Property and Casualty losses quarterly. Identify closures, reserve develops and current claim activity. On more complex losses, engage with the assigned Claims Advocate for assistance so mitigation strategies can be implemented.
• Convey loss trends to the lead risk control service provider.

The Program Administrator will maintain accurate membership lists to ensure that new members and non-renewed clients are properly maintained. Conduct proper administration of the on-boarding process with carrier, Claims, Risk Control, Corporate Services, and risk management system access. Items included in this core activity are:

• Coordinate with the assigned Claims Advocate, carrier, and if appropriate the third-party administrator via an onboarding call with the member to address reporting instructions, time frames, formal review schedule, system access when offered and service expectations from both InterWest and the placed carrier.
• Enable Client Risk Portal Access and offer training.
• Notification to IT, Corporate Services, Risk Control and Claims so they can provide the client with key information on services and take proactive steps to activate client access when warranted.

Provide direct administrative assistance to the Program Manager. Activities include but are not limited to the following:

• Assist with program level communication to carriers, services providers, and members.
• As requested, engage with both prospective and active carriers for coverage forms, services, and system access.
• Assist Program Manager and coordinate travel arrangements and other administrative tasks.
• Coordinate annual membership meeting.

Actively engage with internal departments to coordinate services for the members:

• Coordinate with Risk Control on the scheduling and presentation of bi-monthly risk control meetings.
• Coordinate with Risk Control on the formation and implementation of a monthly tailgate training list and communication to the members.
• Coordinate with the Claims Advocate member on claim reviews when required.
• Actively collaborate with the Sr. Manager on potential workflow and program issues.

Maintain required continuing education annually to ensure renewal of Property and Casualty Broker-Agent License

Job Qualifications:

Experience: Prior insurance experience either with claims, risk control, or account management a plus.

Education: High school diploma or equivalent.

Licensing: The obtainment of a Property and Casualty license is required within the first 90-days of employment.

Starting compensation for this specific role (all salary decisions are based on experience, skills, education, training, certifications and licenses, book of business assigned, and geographical location):

$45,000 - $70,000

Job Type: Full-time

Pay: $45,000.00 - $70,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Vision insurance

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Merced, CA 95340: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Required)

Work Location: In person

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