Responsibilities

•This is a role for someone with a Management and Operations background who understands hard work, how to deliver, and how to train others to provide top customer service

•As the Store manager you are responsible for working with all team members to ensure we set the highest standards and achieve the satisfaction of our customers!

•Team Management

•Maintains optimum staffing and development with all employees

•Creates staffing schedule and monitors daily schedules

•Leads by example by coaching all on contributing to a positive team-oriented culture

•Delivers written performance reviews and give employees positive written acknowledgement when due

•Onboards all employees and ensures each employee is trained

•Help coach the Team Leads

•Ensure our furry friends are always in a safe and clean environment

•Maintain and update cleaning schedule, along with holding themselves and team accountable to petbar’s safety and cleaning standards

•Manages groomers and bathers including quality control of work, safety, schedules and client records

•Develops team in selling services

•Maintains controllable expenses within budgetary constraints including forecasting, tracking and ordering supplies, minimizing payroll, and actively looking for ways to maximize efficiency

•Communicates any concerns or needs to the owner proactively

•Manages inventory

•Maintains a neat and organized environment at all times

•Sets the example for the team and holds accountable to internal and external customer service standards

•Keeps the team members engaged in their duties

•Resolve escalated customer complaints

•Strive for high customer review ratings

Job Type: Full-time

Salary: $16.00 - $17.00 per hour

Schedule:

• 8 hour shift

Supplemental pay types:

• Bonus pay
• Commission pay
• Tips

Ability to commute/relocate:

• Fort Worth, TX 76109: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

Job Type: Full-time

Pay: $16.00 - $17.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Vision insurance

Experience level:

• 1 year

Shift:

• 8 hour shift
• Day shift
• Morning shift

Weekly day range:

• Monday to Friday
• Weekend availability

People with a criminal record are encouraged to apply

Ability to commute/relocate:

• Fort Worth, TX 76109: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person

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