General Function:

Coordinate ITS asset management of all computer hardware and software for Client and the information technology asset management system. Responsible for software license tracking, compliance and process/procedures. Responsible for the overall processing of SSL Certificates, including expiration dates. Advise the Deskside Support Technicians on hardware and software equipment projects. Engage in the IT ordering process and assist in the more complex orders. Administer the IT asset management procedures. The Asset Management Administrator is responsible for the management of technology-related hardware. This includes recommending, monitoring, and tracking hardware assets to ensure compliance with Client's processes and procedures. The individual will coordinate with the procurement group to recommend optimizing technology spend across the organization. The Asset Management Administrator will also assist and implement procedures for tracking the organizations assets throughout their life cycles. Building successful collaborative relationships with multiple teams is required for success. Essential Duties & Responsibilities: Responsibilities: * Collaborates with many dynamic internal teams and their leadership * Develops, promotes and maintains successful enterprise IT asset management practices * Gathers detailed hardware and software entitlement and usage inventory information to ensure compliance, eliminate risks and support decisions about hardware and software purchases * Ensures the organization manages its existing assets effectively through optimization, reusing existing licenses and avoiding unnecessary purchases. * Manage IT asset management process and IT asset management system for Client. Help develop the processes for work groups to use and support the IT asset management system. Coordinate reconciliation process by utilizing available tools, reports, and support teams. Communicate asset management process to ITS clients. * Direct software licensing processes with ITS support teams. Interpret agreements on licenses and provide direction to the appropriate support teams. * Maintains copies of IT contracts and monitors all terms/conditions and renewal/expiration dates. * Understanding of business requirements, works closely with ITS Staff and Customer Relation Managers (CRM). Liaison to Legal & Supply Chain Management (procurement). * Research software licensing issues by consulting with appropriate outside software publishers for legal compliance of applicable computer software. Direct appropriate action to ITS and Client personnel. * Assist with establishing asset management process metrics. Add/revise metrics as applicable. Administer the asset management training program. Train personnel as needed. * Familiar with SCCM processes Supervisory Responsibilities: None Physical and Mental Demands The physical and mental demands described here are representative of those that must be met by employees to successfully perform the essential functions of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical Demands While performing the duties of this class, employees are regularly required to sit; talk or hear, in person and by multi-media; use hands to finger, handle, feel or operate standard office equipment; and reach with hands and arms. Employees are frequently required to walk, stand and move about to accomplish tasks, particularly for long distances or moving from one work site to another. Must have ability to ascend and descend stairs. Specific vision abilities required by this job include close vision and the ability to adjust focus. Mental Demands While performing the duties of this class, employees are regularly required to effectively use written and oral communication skills; read and interpret data, information and documents; analyze and solve problems; use math and mathematical reasoning; learn and apply new skills and information; perform highly detailed work on multiple, concurrent tasks; and interact with colleagues, Clients and Vendors. Specific incumbent must maintain composure in a fast paced, high quality environment where personal and team accountabilities are the defining factors. General office environment Work is generally sedentary in nature, but may require standing and walking for up to 10% of the time. Work is generally performed within an office environment, with standard office equipment available.

Job Type: Full-time

Pay: $19.00 - $21.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to commute/relocate:

• Cincinnati, OH: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Required)

Work Location: Remote

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