We are looking for a responsible, hard working, career minded individual who is interested in career advancement and growth in the community management industry within WhiteStar Management.

This candidate will perform a variety of HOA/Community management tasks including administrative, project management, vendor management and customer service support to our managers and clients. You will assist in daily office needs as well as managing client needs, vendor and homeowner calls and emails. The position is responsible for providing excellent customer service and must be detail oriented and able to handle multiple tasks at one time.

If you have previous experience in administrative support, project management or familiarity within our industry, we’d like to meet you. Ultimately, a successful candidate will be motivated and willing to learn and grow within our company and move up to a management position within 1-3 years.

SKILLS REQUIRED:

• Proven experience as an administrative assistant or office admin assistant
• Project management experience is a PLUS
• Knowledge of office management systems and procedures
• Working knowledge of office equipment, like printers and fax machinesProficiency in MS Office (MS Excel and MS PowerPoint, in particular)
• Excellent time management skills and the ability to prioritize work
• Attention to detail and problem solving skills
• Excellent written and verbal communication skills
• Strong organizational skills with the ability to multi-task
• Experience in customer service operations with the ability to resolve customer service complaints
• Ability to make responsible decisions using skillful judgment in an expedient manner, with limited assistance
• Ability to communicate orally and in writing to homeowners, staff members and management
• Ability to maintain a positive, cooperative, business working relationship with staff members, board members and homeowners
• Ability to take direction yet work with limited supervision
• High School degree; additional qualification as an Administrative assistant or Secretary will be a plus
• Possess a valid California driver’s license

RESPONSIBILITIES:

• Responsible for primary communications to the community using e-blasts, maintenance of homeowner portal and assisting
• Responsible for entering violation letters and following up on enforcement proceedings
• Attend Association meetings take minutes review and approval by the respective group
• Prepare general correspondence as requested by the Community Managers.
• Responsible to coordinate all bulk mailings
• Responsible for maintenance of homeowner addresses and change of information/ownership in the management software
• Assisting community manager with phone calls and follow-up emails for each association
• Assisting with vendor invoices and
• Creating work orders and keeping track of maintenance requests
• Provide backup customer service by taking service requests, suggestions and complaints and forwarding to the appropriate department.
• Interact with and be able to answer Homeowners’ questions on the operations of the Association including, but not limited to, Rules and Regulations, and any other information.
• Ability to effectively communicate in English (verbally and in writing)

Benefits:

• 401(k) Matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience:

• Customer service: 3 years (Preferred)
• Microsoft Office: 3 years (Preferred)

Job Type: Full-time

Pay: $22.00 - $24.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Monday to Friday
• On call

Ability to commute/relocate:

• Rancho Mirage, CA 92270: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 3 years (Preferred)
• Community Management: 3 years (Preferred)

Work Location: One location

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