Jade Global Salesforce team is looking for a passionate Candidate/associate to assist in the operational support on our Salesforce projects. You will have the opportunity to learn Salesforce administration, Saas service management, as well as agile methodology. Armed with this knowledge to support applications that provide value for our internal and external user base. Candidate will be embedded with our Salesforce Agile delivery team that is responsible for the design, configuration, testing, and delivery of solutions on the Salesforce platform.

You will communicate with key product owners, Architects and testers to ensure a thorough understanding of the business ask and work with them as a team to deliver ideal new solutions along with process enhancements, bug corrections and operational upkeep within our Salesforce instances.

The ideal candidate has a willingness to learn and engages with the team regularly.

As our Salesforce instance continues to grow, you'll be part of the evolution to learn how to take ordinary to extraordinary. You would be supporting business teams across all of Jade Global, make relationships with Marketing, Sales Operations, and Customer Service and be involved in initiatives from small to extra large. Software architects, developers, administrators, and product owners will be available for any questions and ideas about solving development problems.

If this sounds like you, come join our Salesforce team and help us solve interesting and challenging problems!

What You Will Do

• Take change requests created on our operation board for new user and modify user requests.
• Participate in system sandbox refresh activities.
• Understanding how different priority in the Operations and Delivery board affect your work.
• How to prioritize your work based on those tickets.
• Volunteer to take on new requests and learn how to apply new skills to those tickets.
• Manage your own workload and know when to ask for more work
• Identify gaps in your onboarding experience to assist in improving the process/documentation.
• Learn about password security and how to manage integrations.
• Learn about the delivery process and how to package declarativity changes.
• Understand why change and release processes are necessary.

Who We Are Looking For

• Strong desire to learn service management, platform operations and administration tasks.
• Strong understanding of Customer Service practices.
• Interest in learning about Salesforce platform maintenance.
• Optional Assets:
• Experience working with the Salesforce platform
• Delivered software as part of an Agile delivery team
• Using other software tools such as: JIRA, Confluence, Microsoft Teams, or Webex.