Associate Representative Customer Service - Canóvanas Job at Eaton
Analyze, interpret and schedule customer forecast requirements, coordinate priorities of sales orders and keep track of performance to insure 100% on – time delivery of product to the customer. Maintain an effective communication system with customers for the solution of problems and claims.
A.Receive and assess drop-shipment orders for clean-up and creation in SAP, as applicable.
B.Assure proper order entry and send orders’ acknowledgment to Clients.
C.Daily keep track of order performance, indicating shipping detractors and updates clients as needed.
D.Maintain customer service performance measurement (on time delivery / forecast performance, claims, invoicing, etc.).
E.Receive sales representative service calls and/or emails to align priorities and to provide status.
F.Manages and solves client claims.
G.Resolve with accounting shipments discrepancies and credit customer, as applicable.
H.Interface with materials planning, sales representatives, order center and material sending sites.
I.Sends invoices to Clients.
J.Be proactive in identifying customer requirement problems.
Requirements:
- Bachelor’s Degree is required. Concentration in business, purchasing, or related field preferred.
- 3-5 years experience in supply chain function is preferred.
- Intermediate English.
- Excel.- Intermediate-Advanced.
- APICS certification preferred.
-A broad understanding of supply chain principles and the ability to interpret and communicate complex specifications and instructions.
-Exceptional communication and interpersonal skills with good negotiating skills.
-An understanding of personal computers with a proficient knowledge of Microsoft Office. Knowledge in SAP is preferred.
Tipo de puesto: Tiempo completo
Salario: $25.00 la hora
Lugar de trabajo: Empleo presencial
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