Kitchen/Hospitality Leadership Position

Personal Leadership

Dedicated to procedural discipline.

Has strong character, decision making is aligned with our values.

Passion for developing people.

Exhibits a Mature & Professional personality

Anticipates problems before they occur (Pro-Active vs Reactive Mindset)

Strong Communication Skills (both Verbally & Written)

Has Contagious Energy for the brand/daily tasks/initiatives

Strategic thinker

Results/Goal Oriented

Complete all assigned reading material on time

Complete all training requests on time

Check work email daily for information, updates and communication

Interact with communication systems (GroupMe, Slack, Crew, etc)

Attend all required meetings with readiness to present data

Acquire and maintain leader level ServeSafe Certification

Stay on top of News Articles coming from @Chick-fil-A homepage

Responsibilities of Leadership:

Accountability of Team Member Behavior: Hold team members accountable for Policy/Procedure violations by enforcing the Policy Book/Regulations. This requires the leader to be bold in giving constructive feedback to team members.

Food Safety & Security: Enforce all Safety and Security procedures according to Pathway, OSHA, Chick-fil-A Inc., and Shelby County Health Department.

This requires the leader to be a food safety expert in both knowledge and execution of the systems that protect the safety of our guests and team members.

Schedule / Shift Management: Managing the shift by planning ahead, watching for staffing gaps, adjusting for labor, and administering breaks in accordance with Tennessee and federal law.

Equipment & Facilities: Protecting the equipment and facilities by keeping up with routine repair & maintenance and making service calls for broken/faulty equipment.

Inventory: Leaders are required to respond to any inventory/product shortages by borrowing and transferring from other locations.

Professional Development: Leaders are expected to be an active participant in all Leadership Development programs.

This includes personal leadership and developing the next level talent (aka: building a bench of strong leaders).

Leaders should be able to coach other leaders, give feedback, have difficult conversations, hold one another accountable, and seek and receive guidance, feedback and constructive criticism from peers.

Benefits:

Employee discounts

Flexible schedule

Health insurance

Paid time off

Retirement plan

Leadership development programs

Scholarship opportunities

Physical Setting:

Fast casual restaurant

Quick service & fast food restaurant

Schedule:

Day shift

Night shift

Holidays

Monday to Saturday

COVID-19 considerations: Our Dining Room is Open.

A job at Chick-fil-A is more than just a job. It's a stepping-stone to a successful future in the world of business. Here are some of the great benefits of working at Chick-fil-A:

• 
  Flexible Hours - You probably have commitments to your family, friends, school or sports teams. We will try to arrange your work schedule around them.
• Closed Sundays - All Chick-fil-A restaurants are closed on Sundays so you can have a day off to spend with family and friends.
• Work Directly With A Chick-fil-A Operator - The Operator is an independent business person, responsible for the operation of the restaurant, who invests time in his or her employees, teaching them important business skills for the future.
• Competitive Pay - Along with a competitive paycheck, you will work in a nurturing environment where you will learn valuable business and people skills.
• It's a Great Place to Work - At Chick-fil-A, our Operators consider their team members to be more than just employees, they are a highly valued part of each Chick-fil-A restaurant. Our high retention rate is proof that team members really enjoy working at Chick-fil-A.
• Free College Tuition (NEW) - We are committed to backing those who work hard to achieve their goals, which is why we have teamed up with a university to provide eligible team members with completely free tuition.

Work Location: One location, 1230 S. Germantown Rd. Germantown, TN 38138

REQUIREMENTS

• Leadership experience: 2 years required
• Education: Some college preferred
• Availability: Days, evening, holidays, Fridays and Saturdays required, closed on Sundays
• Qualities: Honesty & Integrity, Stewardship, Personal Excellence, Respect, Teamwork, Growth Mindset
• Positive outlook: Motivated motivator
• Business acumen: Strong understanding of sales, profit, labor, professional development, and leadership
• Soft skills: Strong interpersonal skills, high emotional and cultural intelligence, excellent communicator

“We should be about more than just selling chicken. We should be a part of our customers’ lives and the communities in which we serve.” S. TRUETT CATHY 1921—2014

Truett Cathy always maintained he wasn't in the chicken business, but the people business. From knowing his customers by name, to forming lifelong friendships with his employees, Cathy viewed his business as more than a source of revenue for him and his family; it was a source of encouragement to others.

If you are seeking a leadership opportunity wherein you will be rewarded for your ability to encourage and serve your neighbor, then this may be the right career path for you. We'd love to meet you and help you determine your next steps in your career!