Banquet CaptainThe Holiday Inn Madison at the American Center is now hiring a full-time Banquet Captain. We're looking for a friendly, guest-focused person to join our team in our Banquets department! This position is responsible for setting up and taking down all meeting/banquet events. This full-time position requires flexible availability including weekends and holidays.
Benefits:
Qualifications:
Benefits:
- Competitive Pay
- Holiday Pay
- Paid Time-Off
- Opportunity to lead and develop your own team!
- Great hotel discounts worldwide
- Create and manage your own schedule!
- Works closely with the Hotel Catering Manager on a regular basis to ensure that all functions are conducted as requested by the client.
- Will collaborate with the Executive Chef and Bar Manager as needed for events that will require their services.
- Works closely with the hotel set-up staff to ensure that rooms are set up as detailed and completed in a timely manner.
- Follows up to ensure that meeting and function setups are correct as detailed.
- Assisting managers and organizers with planning the layout and coordination of events.
- Welcomes event planner upon arrival and confirms that the function is set the way they desire and then reviews daily details.
- Developing and providing staff with the necessary training, including customer service, and serving etiquette.
- Running the floor and coordinating the food and drink service by liaising with the kitchen and service staff.
- Monitoring the inventory of supplies, equipment, and furniture.
- Tending to guests' requests, questions, and complaints.
- Ensuring that the venue and facilities remain neat and clean.
- Ensuring that all applicable safety regulations are communicated and adhered to.
Qualifications:
- High school diploma or GED.
- A degree in hospitality or similar is preferred.
- Previous experience as a banquet captain or similar preferred
- Excellent leadership abilities and the ability to manage many staff members.
- Great time management and multitasking abilities.
- Excellent written and verbal communication abilities.
- The ability to provide an excellent level of customer service, even in stressful situations.
- Physically fit with good stamina for physical tasks such as moving and lifting furniture and standing for long periods of time.
- Willingness to work long hours, irregular shifts, and on weekends and holidays.
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