Bilingual Call Center Representative Job at Conduent
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments – creating exceptional outcomes for our clients and the millions of people who count on them.
You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
Join the Conduent Customer Experience Associate Team
Potential to Work from Home
Payrate: $16.50/hr. (Non-Bilingual) $17.50/hr. (Bilingual)
Enjoy a positive, employee-friendly culture while playing an important role in supporting our clients.
We offer Excellent Training, Career Opportunities, a Great Culture, and Great Benefits!
From the start, our paid training program will teach you all the skills needed to allow you to become successful in your role. We also offer a full benefits package, so you'll be able to thrive both personally and professionally.
About the Role
As a Customer Experience Associate, you will be supporting California'sParks and Hearst Castle Tours customers as the first point of contact. You will answer questions concerning their accounts and assist with any account issues while providing them with exceptional customer service.
As a Customer Service Representative, you will be responsible for:
- Working in a structured environment for the duration of your allotted, full-time schedule taking high-volume calls from customers
- Must have strong people skills to build a genuine connection with a customer over the phone and chat.
- Can navigate multiple applications and research solutions with ease
- Take camping reservations and payments for the State of California and Hearst Castle Tours
- Provide calm conflict resolution and problem resolution for frustrated customers
We offer:
- A Full time, regular position
- $16.50/hr. (Non-Bilingual Rate) $17.50/hr. (Bilingual Rate)
- Potential to work from home: Must train/work onsite for 60 days and meet metrics
- Medical, dental and vision Insurance
- Paid time-off
- The opportunity to contribute to a 401(k)
- Paid training (Monday-Friday 9:00am-5:00pm MST 2 weeks)
Requirements:
- Must be at least 18 years of age
- Live within 50 miles of Sandy, UT
- Must have High School Diploma or GED
- Pass a general background check & 5 panel drug screen
- Have open availability between 9am-7pm MST & work either a Saturday or Sunday
- 100% attendance in the first 90 days
About Us
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments – creating exceptional outcomes for our clients and the millions of people who count on them.
You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
Join Us
Are you seeking an opportunity to make a real impact in a company that appreciates ideas and new ways of thinking? Come join us and grow with a team of people who will challenge and inspire you to be the best!
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form. You may also click here to access Conduent's ADAAA Accommodation Policy.
At Conduent,
we value the health and safety of our associates, their families and our community. Under our current protocols, we do not require vaccination against COVID for most of our US jobs, but may require you to provide your COVID vaccination status, where legally permissible.
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