AES RIO

Job Type: Full Time

Hours: 8:00 am until 4:30 pm Monday through Friday

Salary:$16.00-$19.00 via bonuses

Benefits:Available after 90 days for full time employees

About AnswerNet

AnswerNet is the brand name for the AnswerNet family of companies including AnswerNet, Inc., New AnswerNet Inc., Cerida Investment Corp., ECC (Energy Choice California), Synergy Solutions, TPV.com, and Ansercomm to name a few. Together with our affiliates, AnswerNet operates more than 31 contact centers within the continental United States and Canada. We provide a vast range of services to optimize telephone answering services, appointment setting and confirmation, customer support, third-party verification, sales, lead qualification, market research, and a host of other contact management solutions. In all, AnswerNet has more than 10,000 satisfied clients and we process over 125 million interactions per year.

Summary of Position:

A Tier I Education Specialist will act as a liaison, provide services, information, and resolve any emerging problems that the students may face with accuracy and efficiency. This is not a passive customer service role where the representative responds to student inquiries. Instead, it is an active advocacy role where the representative is tasked with gathering information from the student, following up with probing questions that will help the representative discover the student’s stated and unstated needs.

A Tier 1 Education Specialist will handle calls/emails/chats from current and potential students verifying student identity before answering questions or solving issues on a wide range of student concerns. These include, but are not limited to, applying to a school, enrolling at both the school and class level, providing direction and support with regard to academic issues and staying within the defined scope of support. Successful candidates will be trained on Tier II level support after 90-120 days of evaluated performance.

Job Duties / Responsibilities / Essential Functions:

• Identify and assess students’ needs to achieve student satisfaction
• Take the extra mile to engage student with probing questions
• Use tools and resources to research and resolve student issues
• Achieve and maintain performance at the defined level of quality assurance
• Handle student complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Follow communication procedures, guidelines and policies
• Adhere and comply with Family Educational Rights and Privacy Act (FERPA)

Required Knowledge /Skills / Abilities / Qualifications:

• Required to work in our office for 90 days with the option to work from home based on attendance and Call Quality Scores
• Passionate about helping others achieve their educational and career goals
• Display critical skills by responding to student inquiries effectively, efficiently and accurately
• Proficient computer/technology skills – Windows, Office Suites (Microsoft and/or Google Suite), Communication and Collaboration tools (Chat, Zoom, Google and/or Google Meet) OR
• Basic proficiency with MS Office, web browsers and other applicable systems
• Excellent communication, interpersonal, and organizational skills, with attention to detail
• Ability to multi-task, prioritize, and manage time effectively
• Ability to work independently and in a team environment
• Must be able to attend in office training. Training hours are M-F 8am-5pm and scheduled for up to four weeks of classroom instruction
• Pass our prescreening tests
• High school diploma or GED required/some college preferred
• Spanish Bilingual not required but preferred
• Ability to meet attendance requirements; training and production
• Minimum one year call center experience in customer service, relationship management or sales consultation
• Demonstrated knowledge, skills, and abilities to ensure that all key performance indicators on individual performance scorecard are met
• Successful Tier 1 Education Specialists that meet criteria will advance to a Tier 2 Education Specialist position

Pay and Benefits:

● Opportunity to Make up to $19 per hour

● Base Pay is $16.00 per hour first 30 days

● A bonus of $1 per hour after 30 days based on attendance

● After 60 days, attendance bonus will increase to $2 per hour

● After 90 days, attendance bonus will increase to $3 per hour

● Additional bonuses for High Quality Scores

● Pay is bi-weekly

Job Type: Full-time

Pay: $16.00 per hour

Benefits:

• 401(k)
• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Phoenix, AZ 85027: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• What is your computer literacy level?
• How many years of customer experience experience do you have?

Experience:

• Call center: 1 year (Required)

Work Location: In person

Please Note :
chrismaxcer.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, chrismaxcer.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.