Columbia Valley Community Health (CVCH) is growing! CVCH is a dynamic, progressive community health center with locations in Wenatchee, East Wenatchee, and Chelan. We have an excellent opportunity for a Patient Services Lead at our Chelan location.

The Patient Services Lead’s primary job function is to provide direct supervision and daily operations of their assigned Patient Services team. The Patient Services Lead is responsible for assisting with the budget, hiring, validating AIDET, rounding with staff, and maintaining staffing levels at designated sites. The Patient Services Lead will validate staff competencies, provide excellent customer service, maintain and validate efficient patient access to medical services through scheduling, check-in and patient requests. The Patient Services Lead will provide direct coverage and assist patients as backup support including supporting patient’s through resolution processes.

Position Requirements:

1. Associates degree required but may substitute experience for education. High school diploma or GED required.

2. 2 years patient or customer service experience required. Reception or customer-oriented supervision or leadership experience preferred.

3. Bilingual in English/Spanish required.

CVCH offers:

· Competitive Compensation

· Flexible schedules

· Generous paid leave/holidays

· Health insurance covered at 100% for employee

· Gym/fitness stipend

· Retirement with 150% employer matching

We are located in the heart of Washington State where we enjoy abundant recreational opportunities, 300 days of sunshine and a family friendly environment with good schools and opportunities for the entire family to be involved in culture and arts.

Why Work at CVCH:

CVCH staff are more engaged in their work than 95% of similar organizations across the country. We are proud to have such dedicated staff serving patients, day in and day out.

To learn more and apply, visit us at www.cvch.organd click on the Careers tab.

Job Type: Full-time

Pay: $21.30 - $28.95 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Chelan, WA 98816: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Required)

Experience:

• of patient or customer service: 2 years (Required)

Work Location: In person

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