CWS Apartment Homes LLC Job Description

Job Title: Bookkeeper FLSA Status: Non-exempt

Department: Operations
Job Summary:
The primary responsibility of the Property Management Bookkeeper is to maximize the collection of rents, utilities, and other income due to the property or properties this position supports. An example of other income could include charges related to move-out damages or unpaid rent. Also, to ensure the consistent application of fees associated with late payments or returns due to insufficient funds. In all cases, this includes calling residents (current and former) to set-up payment arrangements. This position can also help in the timely coding of invoices for Community Directors to review and approve. The portfolio assignment consists of approximately eight (8) properties and assists on an ad hoc basis with other properties.
Essential Functions and Responsibilities:
Ensure zero delinquency by the 10thof each month

• Monitor rent and all other income due to the properties.
• Post receivables in the accounts receivable system.
• Ensure all monies are deposited via the resident portal, or electronically deposited in a timely fashion.
• Review and manage all aged delinquency reports.
• Establish payment plans with residents to collect delinquent rents and ancillary income.
• Review Yardi Energy’s pre-bill to ensure accuracy and resolve discrepancies.

Keep rent and non-rent write-offs at/under 0.5% of Net Rental Income (NRI) respectively

• Prepare and email “Notice to Vacate” acknowledgment letters, copying the Community Director.
• Charge and collect vacant cost recovery fees from former residents, as needed.
• Review all Final Account Statement documents, including photographs and vendor receipts/invoices, to ensure we are charging back the highest amount allowable by law.
• Ensure accurate forwarding address information is received prior to move-out so any monies owed the resident are sent to the correct location.
• Establish payment plans with former residents to collect delinquent rents, lease-break fees and other monies owed the property for related cleaning fees, damages, keys/remotes and the like.
• Ensure all collection processes are consistent and allowable by law (by state, by locality e.g. Seattle only requires a 21-day notice period, so we may not charge for 30-days).
• Send Final Account Statement documents by mail; email is also an option, but mail is a requirement by law.
• Ensure all Final Account Statements, bills and credits owed, are sent to residents in accordance with the timing the law provides e.g. all refunds in California must be issued in 21-days and all charges above “$X” must include an invoice, proposal, or receipt of the work that was done.

Maintain positive resident relations

• Ensure property maintains 100% compliance with renter’s insurance policies.
• Provide oral and written communications to customers that are in line with our company’s values.
• Exercise good judgement when working with customers.
• Field phone calls from dissatisfied customers and assist in answering their questions/concerns, regardless of the nature of their concern e.g. does not need to be accounting related.

Assist with Accounts Payable

• Review and code property invoices to forward to Community Director for approval.
• Identify billing schedules for utility related invoices and ensure those are coded/approved for payment within three (3) days of receiving the invoice.

Essential Knowledge, Skills, and Abilities:

• Oral and written communication skills
• Able to adhere to company policies, procedures, and practices
• Able to establish and maintain effective working relationships
• Able to maintain a professional and ethical atmosphere
• Word processing and spreadsheet skills
• Able to travel within major metropolitan areas and may be required to attend company functions in other cities

Minimum Qualifications

• High School diploma or GED (required)
• 3+ years of property management operations experience (preferred)
• Possess a valid driver’s license with good driving record and current automobile insurance (required)
• Yardi experience

Supervisory Responsibilities
No direct reports.

Physical demands and work environment: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Physical demands: While performing the duties of this job, the employee is required to walk, sit, use hands and fingers to make small movements such as typing, picking up small objects; stoop; balance; climb; reach with hands and arms; talk or hear. The employee must lift and/or move up to 10 pounds. Specific vision abilities required by the job include depth perception; average, ordinary visual acuity to prepare or inspect documents.
• Work Environment: The noise level in the work environment is usually minimal.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. The above statements are intended to describe the general nature and level of work being performed.

Job Type: Full-time

Pay: $55,000.00 - $60,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Austin, TX 78759: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Bookkeeping: 1 year (Preferred)

Work Location: Hybrid remote in Austin, TX 78759

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