Ready to change how business gets done? So are we.

Business Operations Analyst

Monday to Friday 9:00 a.m. to 6:00 p.m.

West Orange, NJ or Wilmington, DE (Hybrid)

Candidates for this position must be eligible to work without sponsorship. Time on-site or time zone may be necessary based on business need.

We are seeking a Business Operations Analyst for the Investran team. Experience with the Investran application is a plus. The Investran Business Operations Analyst will be a junior member of the Investran business technology team and will provide global coverage. The Business Operations Analyst will be the first point of contact to provide technical advice and support to the operations, investor services and technology teams.

Some of the things you will be doing:

• Prepare and maintain documentation for system functionality, reporting, user guide and instruction manuals
• Provide 1st line business and technical support to global user base across multiple application instances
• Tracking email correspondence within the team's group mailbox and escalating time sensitive correspondence to the appropriate internal parties
• Monitoring and processing user request tickets for data updates and maintenance
• Operating as a system administrator, which include but not limited to monitoring, reviewing and updating system information
• Complete User Approval Testing for new enhancement and features created for the reporting systems
• Onboarding new users including system and reporting training
• Extensive on the job training
• Excellent verbal and written communication skills

What skills, education, and qualifications do you need?

• Bachelor's degree in business or technical-related discipline
• Experience in portfolio/investment and partnership accounting a plus
• Advanced Excel skills (VLOOKUP, SUMIF, IF/THEN, XIRR, SUBTOTAL, ROUND, named ranges)
• Investran experience and knowledge a plus
• Ability to work independently managing multiple projects and SLA’s
• Strong analytical skills, system aptitude and the ability to follow set procedures with keen attention to detail
• Able to multitask and perform tasks under strict deadlines
• Professional verbal and written communication skills
• Attention to detail and strong organizational skills
  

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