Business Process Consultant Senior Job at City of Austin
Position Information
Posting Title
Business Process Consultant Senior
Job Requisition Number
COA088687
Position Number
110913
Job Type
Full-Time
Division Name
City Clerk
Minimum Qualifications
Education and/or Equivalent Experience:
- Graduation with a Bachelor’s degree from an accredited college or university, plus five (5) years of experience related to the job.
- Graduate level education may substitute for experience up to two (2) years.
Licenses or Certifications:
- None.
Notes to Applicants
The Office of the City Clerk (OCC) supports the City’s goal of transparency by preserving and providing public access to Council-approved documents, promoting City-wide compliance with records retention laws and facilitating the legislative process.
The Business Process Consultant Sr. is an integral position that will serve as lead to the Technical Operations division of the Clerk’s Office and will work in coordination with upper management and cross functional teams on using expert skills or knowledge in multiple current programming languages and software development/testing lifecycle methodologies to ensure applications meet the desired performance. Must be able to work independently and with teams. The ideal candidate will have the ability to effectively negotiate with customer solutions to resolve complex service issues and troubleshoot application performance issues. The ability to bring new ideas to the table to achieve goals and objectives. It is imperative to be a Team player, i.e. communicate, learn, knowledge share.
NOTES TO APPLICANTS –
NOTES TO APPLICANTS –
When completing a City of Austin employment application:
- Please be sure to detail on the application all previous employment that you wish to be considered as part of your qualifications.
- A detailed, complete employment application is required. It helps us to better evaluate your qualifications and will be used to determine salary if you are selected for this position. Be sure to provide job titles and employment dates for all jobs you wish to be considered.
- A resume is required, but will not substitute for a complete employment application. Please include contact information from previous employers.
- A cover letter is also required. In the cover letter candidates should describe, in concise detail, their interest in this position and highlight any prior experience that is relevant to this position.
If you are selected as a top candidate:
- Verification of your education (which may include high school graduation or GED, undergraduate, and/or graduate degrees) will be required. You must provide proof of education from an accredited organization/institution and proof of your professional licenses or certifications.
Benefits:
- Working with the City of Austin provides a number of health and welfare benefits such as low-cost medical, dental, vision, paid leave time, a highly competitive retirement plan, training opportunities, and more. Please click HERE for more information.
This position is in-person with two days of telework per week upon completion of probationary period. Interviews will be conducted in-person.
Pay Range
$36.95 – $47.12
Hours
Monday – Friday, 8:00 a.m. – 5:00 p.m.
This position is in-person with two days of telework per week upon completion of probationary period. Interviews will be conducted in-person.
This position is in-person with two days of telework per week upon completion of probationary period. Interviews will be conducted in-person.
Job Close Date
04/14/2023
Type of Posting
External
Department
Office of the City Clerk
Regular/Temporary
Regular
Grant Funded or Pooled Position
Not Applicable
Category
Professional
Location
City Hall, 301 W. Second Street
Preferred Qualifications
Preferred Experience:
- Experience with leading multiple, cross-functional, large projects, initiatives, and teams on projects and/or process improvement including: creating complex models, use cases, process flows, diagrams, charts, and statement of work documentation used to provide direction to developers, designers, and vendors.
- Experience leading requirement gathering sessions to elicit requirements, specifications, business processes and recommendations related to potential and existing IT solutions.
- Develops project work plans and performs project management methods. Knowledge of querying data for use in report software, spreadsheets, graphs, and flow charts.
- Skill in internal consulting services. Strong customer service orientation. Ability to establish and maintain good working relationships with stakeholders and City employees at all levels.
- Skill in analysis, decision making, and problem solving. Ability to keep up to date with emerging technologies, apply this knowledge to daily activities, and use technology to solve complex problems.
- Skill in negotiation of projects and program initiatives.
Duties, Functions and Responsibilities
Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.
- Leads multiple, cross-functional, large projects, initiatives and teams.
- Reviews, coaches and evaluates the work of Business Process Consultants and Technical staff.
- Advises Executive Management team in defining and identifying key measures and performance targets.
- Facilitates the development of stakeholder analysis and communication plans for process improvement teams.
- Makes recommendations to project teams and recommend organizational change utilizing appropriate talent.
- Identifies, collects, and researches to complete data analysis.
- Plans needs and forecasts resources for specific tasks and makes specific assignments to Business Process Consultants and/or staff.
- Accountable for achievement of goals of the division.
- Identifies talent to fulfill support roles, establishes relationships quickly and gather needed resources to ensure successful processes.
- Develops solutions to critical business issues and presents alternatives to executive management.
- Communicates project status to sponsors, stakeholders, and the rest of the department.
- Responsible for creating/revising models and methodologies which support consulting services.
- Develops project work plans and performs project management.
Responsibilities- Supervision and/or Leadership Exercised:
- Responsible for the full range of supervisory activities including selection, training, evaluation, counseling, and recommendation for dismissal.
Knowledge, Skills and Abilities
Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.
- Knowledge of business strategies, objectives, planning, development and management processes and process improvement.
- Knowledge of performance measures.
- Knowledge of applicable City of Austin, state and federal statutes, ordinances and codes.
- Knowledge of research methodologies, cost/benefit, analysis, statistics and financial models.
- Knowledge of leadership methodologies and supervisory responsibilities.
- Skill in communication in a variety of formats including: print communication, electronic format, presentations and telephonic.
- Skill in providing internal consulting services.
- Skill in project management methods.
- Skill in handling conflict resolution to changes of current processes.
- Skill in negotiation of projects and program initiatives.
- Interpersonal skills to engage all stakeholders and facilitate accurate requirements to capture and manage stakeholders’ expectations.
- Ability to look at situations systematically.
- Ability to work independently and with teams.
- Ability to understand, interpret and apply detailed and complex information.
- Ability to manage implementation of recommendations.
- Ability to lead and manage a multi-discipline workforce.
Criminal Background Investigation
This position does not require a Criminal Background Investigation
EEO/ADA
City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.
The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual’s AIDS, AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.
The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual’s AIDS, AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.
Information For City Employees: If you are an employee within
the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview.
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