Call Center Representative Job at Front Royal Family Practice
Front Royal Family Practice is hiring a Call Center Representative to support the daily function of the practice and ensure delivery of quality patient care. Great communication, computer, and organizational skills are a must. Exemplary customer service skills are also required. This position will be cross trained to perform Front Office duties as well.
Main Job Duties and Responsibilities
· Answer incoming calls and manage patient inquiries
· Transfer calls as required
· Schedule patient appointments
· Register patients according to established protocols
· Ensure patient information is accurate, including insurance information
· Inform patients of medical office procedures and policy
· Maintain and manage patient records
· Respond and comply to requests for information
· Complete other clerical duties as assigned
· Safeguard patient privacy and confidentiality
Education, Qualifications, and Experience
· High school diploma
· Experience in a medical office or medical setting (preferred)
· Knowledge of medical terminology, procedures and diagnosis (preferred)
· Knowledge of computer and relevant software applications (preferred)
· Knowledge of general administrative and clerical procedures
Key Competencies and Skills
· Communication skills - able to listen effectively and express oneself in a clear and articulate manner
· Customer service skills - able to develop good customer relationships with a focus on achieving customer satisfaction
· Information collection and management - able to collect, organize and monitor data efficiently
· Planning and organizing - able to multi-task, prioritize and schedule tasks and activities
· Attention to detail - able to produce accurate and high-quality work through concern for all areas involved
· Adaptability - able to adjust approach to meet changing demands and situations including dealing with diverse people
· Confidentiality - able to maintain confidentiality and adhere to ethical standards
· Physical - able to sit for long periods of time, perform repetitive typing and other computer functions, and wear over-ear/on-ear headphones.
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Work Location: One location
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