At National Vision we believe everyone deserves to see their best to live their best. We help people by making quality eye care and eyewear more affordable and accessible.

National Vision is one of the largest optical retail companies in the United States with over 1,300 stores in 44 states plus the District of Columbia and Puerto Rico. We operate five retail brands: America’s Best Contacts & Eyeglasses, Eyeglass World, Vision Centers inside select Walmart stores and Vista Optical inside Fred Meyer stores and on select military bases. We employ over 14,000 people including a network of over 2,000 optometrists. We offer an innovative culture where training is a priority, hard work is praised, and career growth is a reality.

Right now we're looking for a Customer Service Representative to join our growing team.

THIS IS NOT A REMOTE POSITION will work on our office in Lawrenceville, GA

Two Shifts Are Available:

• Monday – Friday: 11 am - 8 pm with rotating Saturdays OR
• Tuesday - Friday: 11 am - 8 pm and Saturday 9 am - 5:30 pm

The eCommerce Customer Service Representative is primarily responsible for assisting customers with placing orders and resolving issues while providing the highest level of customer service.

What would you do? – The Specifics

• Assists customers with any questions regarding orders and concerns.
• Provides all necessary support to customer through phone calls, faxes and email.
• Ensures excellent customer service by identifying and resolving customer related issues in accordance with company policies.
• Routes calls to the appropriate resource when applicable and logs all calls using the call management system.

• High School Diploma/GED required.
• Previous Customer Service experience preferred.
• Weekend shifts required and possible Holiday shifts required.
• Basic understanding of standard concepts, practices and procedures.
• Basic data entry/keyboard skills and proficient with Microsoft Office applications.
• Approaches all encounters with customers and co-workers in an attentive, friendly, courteous, and service oriented manner.
• Strong verbal/written communication abilities; effective interpersonal skills; strong attention to detail and ability and willingness to work within set time limits and performance standards.

Taking Care of our People!

We understand the importance of financial health and security, and because of that, we provide competitive compensation to all Associates. We also offer a comprehensive benefits package including health and dental insurance, 401k retirement savings with company match, flex spending account, paid personal time off, paid company holidays, parental leave, employee eyewear discount and much, much more. At National Vision, we strive to deliver opportunities for professional growth and long-term career fulfillment. We provide training programs, access to educational courses and pride ourselves on the ever-increasing amount of promotions from within.

We value and respect the unique and individual differences that everyone brings. We embrace all differences in matters of diversity, equity, and inclusion to create a place where people want to come, stay, and do their best work.

We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, and other legally protected characteristics.