Saving lives every day – that’s what working at The Community Blood Center (CBC) is all about. Since 1955, CBC has been connecting lives and sharing life by providing lifesaving blood and blood components to local hospital patients. With a team of passionate, mission-driven individuals, CBC works closely with the community to ensure a reliable blood supply is available by collecting blood components, processing and testing units in CBC’s state-of-the-art laboratory, and distributing blood to meet the transfusion needs of hospitals and patients.

CBC is eager to see its team succeed both personally and professionally. We provide opportunities for growth, continued education, on-the-job-training, and leadership development. CBC headquarters is located in Appleton, Wisconsin. Donor center locations in Wisconsin include Appleton, Oshkosh, Little Chute, and Woodruff. A donor center in Chicago will open in 2022. Mobile blood drive operations occur throughout Wisconsin, Northern Illinois, and the Upper Peninsula of Michigan.

CBC offers competitive wages, health insurance, vision insurance, dental insurance, retirement 403(b) program and contributions, paid time off, tuition reimbursement, and professional development opportunities.

Every 2 seconds, someone in the U.S. needs blood, and that need is present right here in our community. CBC supplies all blood and blood components to nearly 30 hospitals throughout the Midwest. By joining CBC, you play an instrumental role in making this happen.

Mission: Connect Lives; Share Life

Vision: To be a forward-thinking industry leader, focused on a fulfilling donor experience and serving as the trusted healthcare partner for exceptional patient outcomes.

Values: Stewardship | Unity | Integrity | Engagement | Innovation

The Community Blood Center is hiring a Call Center Representative to join our team!

The Call Center Representative is responsible for placing outbound telephone calls, scheduling donation appointments, appropriately directing incoming calls and providing information on The Community Blood Center’s programs, services and special blood needs.

Essential Duties and Responsibilities (other duties may be assigned):

• Makes calls using call lists and enters call results and/or schedules donor appointments as appropriate. Schedules donation appointments in the computer system for a date, time and location that are most convenient for the donor.
• Achieves individual performance expectations for appointments scheduled, conversion rate, show rate and customer service. Assists in achieving team goals for the fixed sites.
• After reviewing donor information in the computer, pre-qualifies potential donors to determine eligibility and/or directs any eligibility questions to appropriate CBC personnel.
• Answers inbound phone calls. Provides information as requested, transfers call(s) to the appropriate CBC personnel, voicemail, or takes messages for unavailable staff as needed.
• Follows phone scripts as directed and incorporates all of the key talking points used for call evaluations during conversations with donors.
• Supports the scheduling of community mobile operations, needs of the lab for specific donor types and other special calling efforts as assigned.
• As directed, assists in training and coaching Telerecruiters.
• Conducts special donor recruitment projects at various locations and distributes CBC information and other related duties as requested.
• Complies with all policies and procedures as outlined in the CBC Employee Handbook, CBC SOPs or directives upon assignment. Maintains job-related skills by attending team meetings and training sessions and reading publications.

Job Qualifications Requirements: The Call Center Representative position requires a pleasant and polite telephone manner, as well as working knowledge in Excel, Word, and Outlook. Must perform job duties and responsibilities in a professional manner at all times. Must maintain strict confidentiality of CBC and CBC donor information. Skills include excellent organizational, oral and written communication. Strong, flexible interpersonal skills and data entry/computer skills. High school diploma or equivalent required. Employee may occasionally be required to lift objects or materials weighing up to 25 pounds.

The Community Blood Center

4406 W. Spencer St.

Appleton, WI 54914

www.communityblood.org

www.facebook.com/cbloodcenter

The Community Blood Center is an EEO/AA/M/F/Vet/Disability Employer