Are you looking for an environment that thrives on professionalism? One that rewards those among us that are self-motivated and possess strong work ethic? A positive environment of good natured competition and teamwork? Do you enjoy engaging with the public to achieve a goal? Do you have the personality to view objections as simply guidance toward meeting the customers? wants and needs?

Responsibilities:

· The Sales BDC Representative is responsible for receiving, processing, verifying, and distributing information from both inbound and outbound calls, to include but not limited to inquiries on new and pre-owned vehicles, internet leads, and providing general information. Essential Duties as following;

· Handle all guest inquiries with a focus on 100% guest satisfaction.

· Receive inbound calls on new and pre-owned vehicles with a goal to establish a firm appointment date and time from the prospect guest to visit Jenkins Nissan.

· Project a friendly and helpful demeanor while answering questions and inquiries from guests, and providing general or related vehicle sales information.

· Maintain and communicate exceptional product and inventory knowledge to our guests.

· Gather and track all guest data as directed; accurately enter into BDC database.

· Utilize detailed scripts provided by the dealership in addressing guest inquiries and concerns to meet the dealerships and manufactures objectives.

· Work in close proximity with other Sales BDC Representatives in a team based environment.

· Facilitate timely follow up on all internet leads as directed by management and/or procedures.

· Strictly adhere to all company direction related to the National Do Not Call List and Privacy Acts.

· Partner with BDC leadership on activities in the dealership / outside the call center. Communicate with the dealership management or front-line employees on behalf of our guests.

· Participate in departmental and dealership meetings; other duties as assigned by management.

Qualifications:

· Exceptional Oral and Written Communication Skills via phone, one-on-one and online are a must.

· Proficient in basic math and writing skills.

· Proven customer service track record or obvious desire to provide next level customer service.

· Comfortable in a high paced, competitive environment (all while actually ENJOYING your job!!!).

· Pass drug testing, background investigation/interview and pre-employment assessment.

Benefits:

· Competitive Pay Plan - Commission Based Pay

· Medical / Dental / Vision / 401K / Disability and Life Insurance / Paid Vacation and Holiday

· Internal Promotion Opportunities and Ongoing Training

· Employee Discounts

Jenkins Nissan is an Equal Opportunity Employer

If interested, please send your resume

Work Remotely

• No

Job Type: Full-time

Pay: $50,000.00 - $90,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Vision insurance

Shift:

• Day shift
• Rotating shift

Weekly day range:

• Monday to Friday
• Weekend availability

Work setting:

• In-person

Ability to commute/relocate:

• Lakeland, FL 33805: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• High school or equivalent (Preferred)

Work Location: One location

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