Car Wash Supervisor Description

The Car Wash Supervisor reports directly to the Site Manager and is responsible for being the eyes and ears of management in the area they are assigned (vacuum/greeting area, tunnel/prep area, store, exit area, etc). The Supervisor should be able to open the Wash, close the Wash and act as primary point of contact for the business when other management is not on the premises.

Essential Duties and Responsibilities:

Customer Care

• Ensure customer satisfaction.
• Serve as the responsible party for customer, equipment and staff issues that arise when other management is not on the premises.
• Serves as the first point of customer escalation for service-related issues, and works to reconcile customer complaints on assigned shift. Documents all complaints and communicates these to the Manager.
• Identify and promptly resolve customer concerns and complaints.

Building & Equipment

• Manage overall vehicle flow and production in car wash operation.
• Open & Close the wash and complete assigned duties associated with both wash/C-store
• Understanding of the DRB system and wash tunnel equipment (including safety and procedures for issues like stuck roller, etc)
• Manage inventory of chemicals, towels, etc.
• Overall area upkeep and cleanliness. IE: Bays/Tunnel/Dumpster areas

Employees

• Ability to perform any of the positions staffed at the wash
• Train new and Coach employees on safety, quality and standard operating procedures
• Accountable for overall performance of the team.
• Assess performance and skills of all car wash employees.
• Provide feedback, coaching, and corrective action to employees as needed to maintain standards and improve performance.
• Schedule car wash employees according to the staffing model. Monitor hourly to ensure labor goals are met.
• Delegate employees to stay productive and maintain standards of the wash/building/lot and use them to keep all supplies filled, towels washed and folded, equipment clean

Job Type: Full-time

Salary: Starting pay $13 per hour

Education:

• High school or equivalent (Required)

License:

• Driver's License (Required)

Job Types: Full-time, Part-time

Pay: From $13.00 per hour

Benefits:

• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Every weekend
• Holidays
• Monday to Friday
• Night shift
• Weekend availability

Ability to commute/relocate:

• Ballwin, MO 63011: Reliably commute or planning to relocate before starting work (Required)

License/Certification:

• Driver's License (Preferred)

Work Location: In person

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