At least 1-2 year experience within the field required (preferably 2 years or more)

The Care Manager is responsible for developing and managing the client care plan; creating extraordinary client

experiences; and communicating with client, families, care partners and referral sources. Plays an integral role in

interfacing with clients and families to ensure safe, appropriate, and meaningful care is provided. Serves as a mentor to

caregivers and supports their care delivery. Assists in creating and building relationships with all stakeholders in the

industry to establish new sales opportunities and gain market shares.

Maintains a calm, positive demeanor at all times and is able to effectively multitask in a high functioning office

environment. The core competencies for a Care Manager are Verbal Communication, Likeability, Customer Focus,

Decision Making/Judgment, Organization, Passion, Listening, Resourcefulness, and Conflict Management.

Primary Functions

Conducts client and family consultations and draws out client and family needs, routines and preferences related to

their care plan.

Effectively communicates care plan with clients, families, and caregivers.

Ensures clients, families, office staff and care partners have the information they need to create an extraordinary

client experience.

Effectively communicates with Staffing Manager and Administrative Staff in caregiver concerns, scheduling, and

Client requests and information.

Manages Client Satisfaction program.

Identifies and reports opportunities to improve the client experience.

Supports on-call supervisor as needed, but on a limited basis.

Conducts client quality and safety assessments, and also provides follow-up as needed to family members,

caregivers, and others.

Scheduling in-home consultations and coordinate with office staff in caregiver schedules.

Actively listens to, and communicates with, new and existing clients, family members, care partners and referral

sources to ensure the highest quality of service is being provided.

Acknowledges, manages, and investigates client and/or family complaints.

Maintains calm and offers sound guidance during emergencies.

Completes home safety checks.

Helps families understand how changes in condition affect the care needs of their loved one.

Ensures a good client and caregiver match.

Conducts caregiver Supervisory Visits.

Maintains complete, accurate and timely client records in ClearCare.

Routinely contacts clients regarding accounts receivable, on an as-needed basis.

Implements corrective action in response to reports or complaints from regulatory agencies.

Assist and backup the Scheduling Coordinator with scheduling

Educates clients, families, referral sources and care partners on the importance and power of person-centered care.

Represents agency in the community and conducts in-services.

Exhibits enthusiasm, charisma, excitement and a positive “can do” attitude toward creating an extraordinary client

experience.

Conducts client introductory and supplemental visits on an as-needed basis.

Mentors caregivers and positively communicates opportunities to improve the client experience.

Minimizes caregiver turnover through effective mentoring, relationship building and communication skills with

assigned caregivers.

Completion of all Care Books, and New Client Information

Understands natural sources of conflict related to care within families, and then acts to prevent or soften the

conflict.

When a conflict emerges, effectively works through the conflict to its optimum outcome.

Does not suppress, ignore, or deny conflict, but seeks to serve as a mediator.

Essential Functions

Seeks out and seizes opportunities, goes beyond the “call of duty,” and passionately finds ways to surpass barriers to

improve the client experience.

Takes proactive action to re-stimulate and improve projects related to the client experience.

Other general office and clerical functions.

Education-Skills-Abilities-Availability

• High school graduate or equivalent with two years of business experience.

• Basic office and computer skills and organizational abilities. Excellent interpersonal relations abilities. Excellent

telephone skills.

• Have a valid driver’s license and use of insured automobile.

• Knowledge of common medical terminology.

• Able to work independently, demonstrating sound judgment.

• Read, write, speak, and understand English as needed for the job.

• Be available as required for on-call duty outside of normal office hours.

Additional Requirements

Approved Live Scan

Approved Fingerprinting and Criminal background Check

Negative Drug Screen Testing

Valid Driver’s License with no Major Violations in Last Five Years

Current Auto Insurance Policy

Working Environment

Works primarily out of the local office

Other duties assigned by Owner and Operations Manager.

Salary & Structured Bonus Plan Details Upon Interview