Come Join Our Team!
Title: Visitation Case Manager (Locations in Brockton, Braintree, and Hyannis)

Full Time: 35 hours, Sunday-Thursday
(Sunday,8:30 am-5 pm; Monday, 11:00 am-7:00 pm; Tuesday – Thursday, 9:00 am-5:00 pm)

Reports to: Director of Visitation

FCR Mission: Family and Community Resources, Inc. (FCR) is dedicated to serving individuals and families whose lives are impacted by trauma at home, school or in their community. FCR is committed to providing the highest quality of services including advocacy, support, individual and group treatment, case management and community education and training. Victims have the right to receive these services free of any bias with regard to age, gender, race, income, religion, sexual orientation, national origin or physical or mental challenges. All FCR services are provided within a setting that preserves their safety, confidentiality, and dignity and that empower them to move toward personal growth, health, and happiness.

General Description: The Visitation Center provides advocacy, case management and supervised visitation services to further protect all program participants from verbal, emotional and physical abuse and to assist non-custodial parents in having safe, loving, nurturing visits with their child(ren).

Responsibilities:

• Support day-to-day Program functioning and structure as assigned in Brockton, Quincy, and Hyannis sites
• Work collaboratively with Director and staff to address programmatic and administrative areas of concern.
• Provide direct services to clients accessing Supervised Visitation Services services
• Maintain order and cleanliness of office, visitation spaces and materials
• Maintain valid certification in CPR and First Aid
• Attend related trainings and community meetings as directed by Program Director.
• Maintain weekly updated client files, data base.
• General office duties: taking/ returning telephone calls, record of all verbal and non-verbal communication; filing/faxing/scanning
• Attend and participate in weekly supervision
• Supervise visitation monitors
• All other duties as assigned by Program Director

Job Requirements

• BSW or two years’ experience in related field.
• 3+ years of experience with case management and/or working with survivors of domestic violence of diverse communities (i.e., based on race, ethnicity, sexual orientation, disability, age, gender identity, class, education, immigration status, etc.)
• Ability to deal with crisis situations effectively and calmly
• Ability to be flexible to accommodate immediate survivor and agency needs
• Ability to work on multiple projects simultaneously
• Availability to work evenings and one weekend day per week
• Familiarity with community and social service agencies/resources locally and statewide
• Ability to address conflict and contribute alternative solutions in a direct, constructive, and positive manner
• Experience in creatively advocating and providing support to families
• Some knowledge and experience with program development
• Excellent listening/report writing skills
• Knowledge of issues related to child development, substance abuse and Domestic Violence
• Must possess excellent judgment and interpersonal skills and work effectively both as a member of a team and independently.
• Knowledge of WORD, Excel, and data entry requirements
• Excellent written and verbal skills; ability to assimilate information and communicate with various community partners and clients.
• Ability to acknowledge and accept further responsibilities and direction of the Program Director, the Agency CEO and/or the Administrative Supervisor.
• Must have valid MA Drivers license, clean driving record
• Bilingual in Spanish and/or Portuguese a plus

Excellent benefits package, including generous earned time package, health, vision and dental benefits, life insurance and workers compensation.

Rate: Commensurate with experience - $24-$26.00 per hour

$500 sign-on bonus after 6 months of employment with a positive review

Resumes with cover letter to:
Dieja.Varela@fcr-ma.org
Dieja Varela Director Court Ordered Visitation Services
370 Oak Street
Brockton, MA 02301
No phone calls please.
Fax: 508 584-1030

Family and Community Resources, Inc. is an Equal Opportunity Employer. All minorities and bi-lingual candidates are encouraged to apply. Qualified Applicants are considered for positions without regard to race, color, religion, sex, national origin, age, marital status, sexual orientation, status as a disabled veteran or a Vietnam Era veteran or the presence of a disability where otherwise qualified.

Job Type: Full-time

Pay: $24.00 - $26.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Weekend availability

Supplemental pay types:

• Signing bonus

Work Location: In person

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