Role & Responsibilities

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Conduct initial client intake to collect demographic information, gather client documentation, and assess program eligibility
• Conduct assessment with each client, develop individual client service plans based on strengths and needs, and facilitate connections to appropriate services and resources
• Provide necessary case management services to clients to assist clients to achieve basic self-sufficiency benchmarks and to meet goals of client service plans
• Conduct regular check-ins with clients to assess goal progression, to evaluate family stability and needs, and to provide support and guidance to clients through case management.
• Empower clients while providing them with tools necessary to meet their goals.
• Provide mediation services between clients and outside entities (i.e., neighbors, landlords, volunteers, service providers, etc.)
• Distribute client information to appropriate administrative staff file creation and establishment of database account.
• Make internal referrals to World Relief’s social services programs (case management, employment services, children & youth services, mental health counseling) and referrals to other WR programs (ESL, immigration legal services)
• Provide referrals to community agencies and organizations for clients seeking services that WR does not offer; follow-up on referrals to ensure that client was able to connect with the recommended resource.
• Provide basic orientation to services that WR offers and assist client to enroll in services based on client needs.

• Maintain timely and accurate client files, case notes, and reporting records.
• Actively participate in department meetings, staff development opportunities, program trainings, community activities, and organizational events.
• Maintain internal library of community organizations and agencies in order to make timely, appropriate client referrals; perform outreach to organizations to create partnerships as necessary.
• Attend external community meetings to build relationships with community agencies.
• Collaborate with volunteers and Volunteer Services staff to support the work of volunteers engaging with clients.
• Provide supervision and accountability for department interns when assigned.
• Work closely with internal service teams and external service providers to ensure comprehensive service provision.

Knowledge, Skills, & Abilities

• Strong interpersonal communication and conflict resolution skills
• Ability to communicate cross-culturally and adapt the approach to a service population’s cultural and socio-economic characteristics
• Ability to evaluate and respond to crises
• Ability to prioritize tasks
• Strong organizational skills and ability to maintain detailed, accurate records
• Highly self-motivated with good follow-through and problem-solving skills

Requirements

• Mature and personal Christian faith
• Committed to the mission, vision, and values of World Relief
• Desire to serve and empower the Church to impact vulnerable communities
• Able to affirm and/or acknowledge World Reliefs Core Beliefs, Statement of Faith, Christian Identity and National Evangelicals For the Health of The Nation document
• Fluency in English, Ukrainian and/or Russian required
• At least 2 years of related work experience strongly preferred
• BSW preferred; lived immigrant experience strongly preferred
• Cross-cultural experience required
• Basic MS Office skills required
• Valid US driver’s license and regular access to a vehicle required
• Occasional evening or weekend hours may be needed

• Medical
• Dental

• Offer 16 Paid Holidays!
• Vision
• Paid Sick and Vacation Time
• Paid Parental Leave (12 weeks for qualified employees)
• FSAs: Medical & Dependent Care, & Commuter Funding
• Supplemental Life Insurance (employee, spouse, and children)
• Critical Illness, Hospital Indemnity, and Accident insurance policies

• Group Term Life (employee, spouse, and children)
• Long Term & Short-term Disability
• Accidental Death and Dismemberment (AD&D)
• Long Distance Travel Insurance
• Employee Assistance Program (EAP)

• 401K & Roth
• WR matches up to 4%, then an additional quarter percent up to 10%
• Eligibility: Full Time is eligible after 3 months of employment. Part time is eligible after 1000 hours in a year.

• Verizon
• Pet Insurance through Nationwide
• Home and Auto insurance through Liberty Mutual
• Working Advantage Discount Program

• While performing the duties of this job, the employee is required to have ordinary ambulatory skills sufficient to visit other locations
• The ability to stand, walk, stoop, kneel, crouch, and manipulate (lift, carry, move) light to medium weights of 10-15 pounds.
• Requires good hand-eye coordination, arm, hand and finger dexterity, including ability to grasp, and visual acuity to use a keyboard, operate equipment and read application information.
• The employee frequently is required to sit, reach with hands and arms, talk and hear.

• General office setting. World Relief also offers hybrid and remote schedules for limited positions.
• Great lengths of time working on computer, reading from computer screen, entering information, standing at copier or fax machine, and some time on the phone or in virtual meetings may be required.
• Year-end archiving activities involve repeated lifting and bending.
• Physical, emotional and intellectual demands
• Equipment used: Employee computer (desktop or laptop), printer, and copier.
• All of the above duties and responsibilities are essential job functions subject to reasonable accommodation. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. This job description is not to be construed as an exhaustive statement of duties, responsibilities or requirements. Individuals may be required to perform any other job-related instructions as requested by their supervisor, subject to reasonable accommodation. This position description is not all-inclusive and is always under review.