We are looking for a seasoned Chief Operating Officer to join our dynamic, growing team!

This amazing opportunity to join a family-oriented team where you'll feel like "we are all in it together." You will play a leadership role in optimizing client recovery and improving our client's quality of life.

Our firm is comprised of fierce advocates who maintain the gold standard in everything they do. Our ideal COO will oversee the firm's business operations as a whole and is responsible for driving the firm's efficiency and sustainable growth. Our COO will report to the firm's partners, who are visionaries and are excited to bring an experienced implementer aboard!

You're Perfect for the position if:

• You are a person of the highest ethics and integrity. You have a strong moral compass.
• You are business and profit-minded. You are on a mission to impact the company's successes and bottom line.
• You are passionate about taking a company from 8 to 9 figures over the next three to five years.
• You are highly competent, diligent, focused, and organized.
• You can uplevel systems when you see a better way of doing something and are confident in making those recommendations to the Partners.
• You are a people person. You enjoy being a manager and having direct reports.
• You have a proven track record of leading the implementation of a scaled-up growth strategy; you understand the infrastructure, the team required, and the competitive advantages and disadvantages in the marketplace to achieve implementation and the ultimate outcome.
• You have a demonstrated track record of success in architecting processes to improve efficiency and support growth.
• You are innovative and bring strategy in assessing client experience, results, and how to improve and increase client retention and referrals.
• You have strong experience with Project Management tools and CRM's.
• You have previous knowledge of legal or other professional service organizations; Significant experience in managing business operations such as human resources, technology, finance, and marketing.

Responsibilities:

• Systems & Operational Process Refinement.
• Create, implement, and maintain the firm's policies and procedures.
• Train staff on all policies and procedures, linking compliance with the same to Key Performance Indicators (KPI's).
• Create an internal audit system to trigger red flags when policies and procedures are not followed correctly so that we catch any errors proactively.
• Refine and maintain the firm's technology infrastructure to minimize waste and maximize internal efficiencies.
• Evaluate all legal and non-legal personnel around Key Performance Indicators (KPI's) and make recommendations to the owner regarding their work assignments, salaries, bonuses, and discipline.
• Collaborate with the owners on the firm's overall business, and marketing plan and help grow the firm's top-line revenue.

· Planning around people and management; understanding how to lean into the staff to inspire, motivate and drive results.

• Hold team leaders accountable for the execution of goals and the growth and profitability of their teams.
• Analyzes and recommends direction to the Partners for increased profitability and growth.

Compensation:

Compensation varies based on experience and other factors. The base wage for this position is between 175k-225k.

Benefits include medical, vision, dental, FSA, life, long-term disability insurance, 401K plan match, and paid time off policy. The annual cost of living increases, bonuses, birthday lunches, holiday parties, and picnics. We have season tickets to the New Jersey Devils if you love hockey! We also have Rutgers University season tickets for football, basketball, and wrestling!

Job Type: Full-time

Pay: $175,000.00 - $225,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Overtime

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• New Brunswick, NJ: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Operations management: 5 years (Required)

Work Location: In person

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