Client Service Representative Job at Waxing The City of Denver Northfield
LOVE WHAT YOU DO FROM HOME!At Waxing the City, we are passionate about helping our clients look and feel their best. We are seeking an individual to answer the phones and confidently promote our services. As our Client Service Representative, you are charged with providing high quality customer service to our cliewnts with a commitment to our values and exceptional customer service.
ESSENTIAL FUNCTIONS:
Client Service Representative, you are charged with providing high quality customer service to our patients with a commitment to our values and mission.
Responsibilities:
ESSENTIAL FUNCTIONS:
Client Service Representative, you are charged with providing high quality customer service to our patients with a commitment to our values and mission.
Responsibilities:
- As a Client Services Representative you assist clients by answering the phones and determining the client’s needs.
- Customer service and client satisfaction are key initiatives in this role.
- Offering add on services to include enhancements, memberships and additional waxing services.
- Scheduling, rescheduling and canceling appointments, collecting credit card information, closing invoices and managing the books.
- Acts as liaison between clients, Cerologist and redirects calls to management as appropriate.
- Light admin and reporting work will be assigned as needed
- Provides accurate information and guidance and attends to client questions
- This is a remote position so the ability to function independently with minimal supervision, and to plan, coordinate, and carry out those tasks necessary to meet the job responsibilities
- Rescheduling clients if needed.
- Attending onsite team meetings at times.
- The ability to demonstrate customer experience skills
- Effective communication skills including, but not limited to, initiating and managing client conversations
- Able to demonstrate problem solving skills
- Willingness to collaborate with team members
- Exceptional Customer Service
- Ability to juggle multiple tasks simultaneously
- Detail oriented
- Experience in salon/beauty environment, retail sales or other customer service driven positions
Flexible work from home options available.
Job postings listed on this site are with independently owned and operated franchised Waxing the City studios. Any application or other information submitted through this site is transmitted directly to the identified location. Each franchised Waxing the City studio is responsible for making its own local hiring decisions, determining compensation, benefits, and other terms of employment. Waxing the City Worldwide, LLC does not direct or participate in employment conditions or decisions at franchised locations. By submitting an application or information through this site you acknowledge that you are applying for employment with a franchised studio location and not Waxing the City Worldwide, LLC.
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