Full Swing is the largest US-based producer of golf and sport simulators, and has been selected as the Official Licensee of the PGA TOUR, Official Simulator Partner of the Golf Channel, and Management Partner for Topgolf Swing Suite. Team Full Swing boasts PGA TOUR Players Tiger Woods, Jon Rahm, Justin Rose, Jordan Spieth, Gary Woodland, Brandt Snedeker, Jason Day, the LPGA's Brooke Henderson, the NBA's Steph Curry and the NFL's Patrick Mahomes.

The Client Success Manager will be an important contributor to the growth of Full Swing. This person will create value by focusing on client engagement, communications, user/guest experience, and program execution. They will engage with partners and customers to provide guidance, tools, training, best practices, advocacy, and consultancy to help them optimize their Full Swing technology and user/guest experience.

This person will be responsible for all aspects of account management, from onboarding to sustained communications to helping partners realize the full potential of their investment. They will serve as the voice of the customer and collaborate with internal teams to execute customer-centric action plans. The Client Success Manager will develop and deploy resources that will take our business to the next level.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Oversee account management functions, including client liaison and communications, across a full portfolio of customers that may include residential, green grass, and/or commercial categories
• Collaborate with customers to provide best-in-class services; serve as point of contact, assist with sim operations and programming guidance, help clients optimize their performance
• Engage with customers through each phase: pre-launch, launch, sustained operations, renewal
• Grow relationships to help generate incremental revenue from venue and bay expansions, upsells, renewals, prospect references, and SaaS
• Create and deploy knowledge sharing, infrastructure, tools, surveys, reporting, documentation
• Assist with training customers to properly use product and software
• Maintain high attention to detail with the ability to manage multiple, competing priorities
• Proactively identify and resolve issues to optimize strategic, financial, and technical objectives

Travel

This position requires up to 20% travel.

Required Education, Experience & Skills

• Bachelor’s degree, and/or significant relevant experience
• 7+ years in a Client/Customer Success, Partner/Account Management, sales, or similar role
• Experience working at or supporting a sports technology, simulator technology, entertainment, hospitality, or services-based company
• Excellent verbal and written communication skills, collaborative approach, results-driven mentality
• Experience supporting revenue generation and/or subscription renewals
• Empathetic, positive attitude; passion for innovation; desire to help customers reach their goals
• Proficient with Office 365 (Word, Excel, Powerpoint), Salesforce; comfortable using technology

Preferred Education, Experience & Skills

• Comfortable in a startup environment; able to wear many hats in a dynamic, fast-paced environment
• Strong analytical skills, ability to translate customer feedback into market insights and team feedback

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.