Join Our Dynamic Team

Reflex is a specialty medical clinic providing non-surgical treatments for knee pain.  We are seeking someone with exceptional interpersonal and communication skills to join our growing team. In this position, you will be working directly with our patients to help make sure they have an outstanding patient experience and will be helping coordinate their care.

There is ample opportunity for continued growth within the company for individuals who have a strong work ethic, demonstrate initiative, and deliver high-quality work.
We are looking for a candidate who can make at minimum a 2-year commitment.

• Job Duties and Responsibilities:
• Greet patients at the front desk as they enter the clinic
• Scheduling patient appointments
• Prepare treatment rooms and escort patients into rooms
• Take payments for supplements, braces, and treatments, along with copays
• Build personal relationships with our patients
• Follow up with patients that have been recommended treatment
• Cross-training in clinical skills such as sterile fields, setting up for procedures, creating medical charts, and assisting during appointments
• Educating patients regarding their diagnosis and making sure they understand their diagnosis, treatment recommendations, and helping them get the care they need.
• Image uploads, filing, clinic laundry (washing towels used in procedures)
• Answering phones
• Administrative tasks (e.g., inputting data, creating reports)
• All other duties assigned by management

Skills We are Looking For:

• An "A player” — someone who goes above and beyond what is expected
• Outgoing personality with excellent customer service skills
• Someone who is enthusiastic and passionate about helping people break out of pain and lead more active and fulfilling lives
• Two or more years of sales, marketing, or customer service experience
• Ability to handle difficult situations and remain calm under pressure.
• Goal-Oriented and Takes Initiative
• Highly Organized
• Excellent phone etiquette
• Excellent attention to detail
• Ability to work independently
• Excellent verbal and written communication skills
• Hard work ethic
• Being a team player, supporting colleagues through teamwork
• Able to give a commitment of 2 years minimum.

Preferred Education & Experience (but not necessary to apply)

• Bachelor’s Degree
• Intermediate knowledge of MS Office, Word and Excel
• 2-3 years of work experience is preferred, especially in customer service

We are seeking an individual that is committed to upholding our core values:

• Impressive Quality
• Patient Success
• Personal Touch
• Employee Collaboration

You can learn more about Reflex, our team, and what we do on our website: ReflexKnees.com
Thank you for your interest in this position.

HOW TO APPLY:
Interested applicants should submit a RESUME and a COVER LETTER that describes why this position interests you and what skills and strengths you will bring to our team.
Job Type: Full-time
Pay: $17-20 per hour

Job Type: Full-time

Pay: $17.00 - $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Professional development assistance
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Supplemental pay types:

• Bonus pay

COVID-19 considerations:
All patients and employees are required to wear a face mask while inside the clinic. Treatment rooms are wiped down after each patient encounter.

Work Location: In person

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