Under the supervision of the Respite/Albany Program Manager, the Clinical Case Manager will be responsible to provide care coordination and mental health support and consultation to clients entering BFHP programs. The Clinical Case Manager will create a mental health monitoring plan for clients who are identified as having mental health needs during intake. This includes regular mental health check-ins and counseling by mental health professionals during the participant’s stay. They will also provide information about available mental health resources, including walk through of the County’s Behavioral Health Care Services, which include, but are not limited to, crisis and urgent care, drop-in and supportive services, education and advocacy, and mental health education and support. If a client is already connected to mental health care, the Clinical Case Manager will reach out to their existing provider to coordinate care.

• Develop and maintain a respectful, caring, tolerant, ethical, and empowering relationship with all individuals served through Albany Project Hope and Berkeley Respite
• Provide consultation to clients in collaboration with Housing Navigators, Tenancy Support Services, and Case Management staff
• In partnership with Respite/Albany Program Manager, act as an agency liaison with AC Healthcare Services Agency (HCSA) in the use of the CHR. Complete and sign-off on Disability Verifications for Permanent Supportive Housing (PSH), if licensed
• Manage Community Healthcare Record (CHR) access and use across all Insight Housing programming
• Collaborate with Program Managers, Senior Program Managers and assigned Housing Navigators/Tenancy Support Services Staff/Case Managers to coordinate on-site services and development of appropriate Housing Plans
• Support a case load of up to 15 clients; providing mental health screening at referral, complete mental health assessment; including acting as a liaison to current providers, identifying potential resources if needed, completing necessary paperwork; assist explanation of program rules and relations and otherwise acclimate to the facility
• Establish and maintain clear and effective communications with clients, ensure that their needs are met, assist them in the development and implementation of their treatment plans, and prepare them for warm hand offs to housing providers or other discharge plans
• Provide informal counseling, focusing on the client’s immediate situation and needs
• Provide Cognitive/Behavioral types of intervention allowing the client to work toward achieving their immediate goals and recognizing their strengths partnered closely with onsite team
• Provide mental health guidance to onsite team in weekly team case conferences
• Provide crisis assessment and intervention and assess the escalation of a situation
• De-escalate or make appropriate decisions to manage the safety of others and self, interface with crisis/emergency responders as necessary
• Assist with facilitating training to all Insight Housing Program staff on mental health, de-escalation techniques, motivational interviewing, working with seniors, trauma-informed care and other topics relevant to the delivery of quality support services
• May lead the team to appropriately take steps to request a 51:50 hold with respective agencies
• Assist program management to create and maintain a safe and professional working environment free of hostility, harassment, and discrimination
• Attend relevant Alameda County meetings to collaborate on county housing initiatives, housing opportunities, resources and housing barrier removal planning
• Drive own or agency vehicle to the field and to other program sites, as required; documenting and reporting mileage according to agency procedures, so that services can be provided in a timely manner; comply with agency vehicle policy at all times.
• Attend and participate in all meetings and trainings as assigned
• Complete and submit timesheets in a timely and accurate manner
• Work within the framework of Insight Housing’s Code of Conduct
• Perform other tasks as assigned by supervisor

• Master's Degree in Social Work or related field. Current BBS registration required.
• A minimum of three years’ experience working in a program serving persons with a history of homelessness or physical or mental disabilities is required; experience must be in the direct provision of services to clients
• Experience in psychiatric rehabilitation, preferably in a social rehabilitation environment is preferred

• Proficiency in Microsoft Office, email, internet, and calendaring applications. Experience with HMIS data entry strongly preferred.
• Must be able to conduct site visits on their own. Comfortable visiting clients/homes with large dogs.

• Must have strong organizational and time management skills
• High level of independent thinking and judgment
• Excellent verbal and written communication skills
• Excellent interpersonal, persuasive, and crisis intervention skills with a can do and flexible attitude.
• Ability to work with minimal supervision, multitask, maintain confidentiality, and meet deadlines
• Ability to maintain professional conduct, attitude and appearance at all times

• This position requires frequent driving. A valid California driver license, reliable personal vehicle, current personal auto insurance as required by law, and an MVR sufficient to obtain and reasonably maintain insurability under agency auto liability policies.
• Must be able to receive and maintain criminal records clearance

• Regularly required to use hands and fingers to handle, feel, or operate objects, tools or controls, and reach with hands and arms
• Frequently required to stand, walk, sit, climb stairs, talk, hear, and see clearly
• May be occasionally required to stoop, kneel, or crouch
• May be required to lift or move up to 50 lbs