We are hospitals and affiliated medical groups, working closely together for the benefit of every person who comes to us for care. We build comprehensive networks of quality healthcare services that are designed to offer our patients highly coordinated, personalized care and help them live healthier lives. Through collaboration, we strive to provide all of our patients and medical group members with the quality, affordable healthcare they need and deserve.

Including the mastery of the Clinic Care Coordinator role, the position also serves as a lead point-of-contact and backup for all other care coordinators. Managing a reduced case load, the position will support the Clinical Care leadership to ensure the success of the programs.

Job Responsibilities/Duties

• Serve as a lead point-of-contact for all other care coordinators.
• Assist in day-to-day escalation issues and questions from other care coordinators.
• Assist the clinical care leadership team.
• Provides coverage for care coordinators when needed.
• Maintain quality customer satisfaction.
• Maintain Allscripts providers schedules.
• Review and maintain weekly schedules.
• Create and maintain lab and radiology portals.
• Maintain procedure supplies.
• Maintain office supplies.
• Assist and support implementation of clinical programs.
• Responsible for timely and accurate production of reports, power bi dashboards and maintenance of internal department trackers.
• Demonstrates the ability to follow through with requests, sharing of critical information and getting back to individuals in a timely manner.
• Participates in internal and external meetings and present on report findings and trends to leadership and team as appropriate.
• Maintains compliance with established departmental productivity guidelines.
• Trains new team members in internal process.
• Other projects and duties as assigned.

Qualifications

Minimum Education: High school diploma or equivalent required.

Minimum Experience: Three to five (3-5) years of health care management/administration experience in customer service, call center, scheduling and patient care coordination required. Ability to perform all job functions of Clinical Care Coordinator. Must exude leadership qualities with the ability to lead and train. Knowledge of HIPAA regulations. Excellent written and verbal communication skills (50 wpm). Exceptional customer service and conflict resolution skills. Must be able to work independently. Ability to multi-task, prioritize, and work in a fast-paced environment. Must be proficient in Microsoft Office navigation, Excel, Outlook, Teams and Word. Must be proficient in IDX and Essette navigation and knowledge. HMO/Medical Group experience preferred.

Req. Certification/Licensure: Certified Medical Assistant preferred. Medical Terminology certificate preferred.

Employee Value Proposition

Prospect Medical Holdings, Inc., is guided by a diverse and highly experienced leadership core. This group maintains the vision that has made Prospect a needed difference-maker in the lives of so many patients today, and many executives contribute to our continued efforts. As a member of our highly effective team of professionals, benefit eligible positions will receive:

• Company 401K
• Medical, dental, vision insurance
• Paid time-off
• Life insurance

How to Apply

To apply for this role, or search our other openings, please visit http://pmh.com/careers/ and click on a location to begin your journey to a new career with us!

We are an Equal Opportunity/ Affirmative Action Employer and do not discriminate against applicants due to veteran status, disability, race, gender, gender identity, sexual orientation or other protected characteristics. If you need special accommodation for the application process, please contact Human Resources.

EEOC is the Law: https://www.eeoc.gov/