Who we are
Planet Fitness is the brand of choice in the health and fitness industry, with a mission statement of providing a clean, affordable, and non-intimidating gym environment for everyone. Our franchise opened its first location in April of 2011 in Vancouver, WA. Since then, we have expanded to 11 locations across OR and WA with an ambitious scheduled development plan over the next five years. At Planet Fitness, we pride ourselves on building an atmosphere of positivity and inclusivity in our business. Our company culture is shaped around equity, hard work and trust. As we believe growth comes from service excellence, our company is focused on training and developing our team to deliver the best member experience. Planet Fitness is a place for motivated team members who possess a passion for health and wellness, great customer service and hunger for growth and development.
About the roleThe Club Manager will be responsible for the oversight of all gym operations to ensure an exceptional “Judgement Free” member experience. In addition, the Club Manager will keep the financial success of their business as a top priority. The Club Manager will be accountable for leading a team of employees in a positive, motivating manner with continuous assistance in employee training and development.

Why you should join Planet Fitness!
You want to contribute in building an atmosphere of positivity, inclusivity, and you value a culture of equity, hard work, recognition, respect and trust.
You want to join an inclusive and casual team environment with co-workers who, like you, will help make us all great!
Salary range is $46,000 - $48,000 based upon experience Work-out for free and enjoy the Black Card amenities
Generous PTO, Paid holidays for eligible managersMedical, Dental, Vision insurance, Tax free HSA and Flex saving plans, supplement insurance options
Build a career through advancement opportunities.
What you'll do

• Recruit, hire, train and develop a high performing staff consisting of Team Members and an Assistant Manager as ambassadors of the PF culture.
• Oversee and take accountability for the various aspects of club operations and financial performance, including sales activation, staff scheduling and payroll management.
• Create and maintain a welcoming atmosphere for all members, prospective members and guests and ensure staff follows superior customer service guidelines while showing ability to handle difficult situations independently.
• Oversee cleanliness, maintenance and safety of the facility by organizing and deploying cleaning duties, oversight of supply and vendor ordering management and proper submission of maintenance requests.

Who you are

• Someone who leads by example and maintains consistent accountability for direct reports by training, coaching and ensuring adherence to PF’s values and goals.
• Someone who provides clear and direct communication to Team Members, providing feedback and follow up often and in real time.
• Has a high level of organizational and time management skills with the ability to prioritize items effectively.
• Someone who loves working with people, is abe to quickly connect and build rapport with members, guests and team members
• Able to solve problems swiftly and deescalate situations when needed

Qualifications/Requirements

• Superior customer service skills and experience, preferably in the fitness or hospitality industry
• Exceptional leadership, diplomacy and listening skills.
• Basic computer proficiency (Microsoft Suite).
• Hard working, enthusiastic and energetic!
• Strong problem resolution skills.
• Current CPR/AED Certification preferred.
• High school diploma/GED equivalent required.
• Must be 18 years of age or older.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occasionally lift up to 50 lbs.
• Will occasionally encounter toxic chemicals during shift.

This is a full time position. Typical work hours will be Mon-Wed from 9 am to 6 pm and Thu-Fri from 9 am to 5 pm. Additional weekend or holiday coverage hours may be required.

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.