Description

Summary:

Colleague Resource Center - Receives and assists with complex calls from colleagues and/or customers. This role does open up the door for cross training opportunities to support branch calls.

Duties and Responsibilities:

• Build quality customer/colleague relationships through extraordinary service
• Assist customers and colleagues through processes and procedures
• Meet established goals and expectations in the areas of service, quality, and professionalism
• Receive and assist with complex calls from colleagues/customers
• Compile all necessary documentation to effectively fulfill customer needs
• Maintain up to date knowledge of products, services, technology, and regulations
• Performs other duties as assigned

Basic Qualifications:

• High School Diploma or GED Required
• 6 months Customer Service Experience

Preferred Qualifications:

• Must demonstrate excellent quality during calls
• Must have proven ability to successfully resolve complex issues
• Must possess excellent written and oral communication skills, specifically the ability to interact with clients, colleagues, and management in a professional manner
• Demonstrate passion to help others succeed and provide the tools and resources needed to work as a team
• Ability to organize time and prioritize work to meet established service levels
• Proven ability to perform job duties with high level of accuracy
• Must have the competence to multitask and the desire to constantly grow within your role

Exempt Status: (Yes = not eligible for overtime pay) (No = eligible for overtime pay)

Workplace Type:

Huntington is an equal opportunity and affirmative action employer and is committed to providing equal employment opportunities for all regardless of race, color, religion, sex, national origin, age, disability, sexual orientation, veteran status, gender identity and expression, genetic information, or any other basis protected by local, state, or federal law.

Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details.

Agency Statement: Huntington does not accept solicitation from Third Party Recruiters for any position