Concierge Job at Mercy Hospital
Concierge
Mercy Hospital is located on the south shore of Nassau County in Rockville Centre. A not-for-profit hospital with 375 beds, Mercy is a member of Catholic Health serving the health care needs of Nassau County and the surrounding area. The population in the hospital’s primary service area is ethnically quite diverse with a population of more than 500,000 residents. Mercy’s service area consists of some of the poorest populations in Nassau County, including four (Hempstead, Roosevelt, Freeport, and Uniondale) of the eight highest poverty zip codes in the county. Mercy Hospital discharge data indicates that Mercy continues to serve the economically challenged community. The concierge position will cover the Main Entrance and provide visitors with way finding, patient information as well as facility information in an effort to enhance the patient and visitor experience.
Responsibilities include:
- Greeting patients and visitors to the hospital
- Accompany patients and visitors to their destinations
- Provide limited patent information
- Provide facility information
- Manage patient and visitor issues (in conjunction with patient relations)
- Any front desk phone and take messages
- Managing mail and deliveries when necessary
Job Requirements/Qualifications:
- High School diploma required
- Prior hospital patient/visitor and or customer service experience preferred
- Good interpersonal and communication skills required
- Willingness to handle sensitive situations with patients and visitors with compassion
- Willing and able to work in a stressful fast-paced environment
- Ability to multi-task and work independently
- Proficient computer skills
Job Type: Contract
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