In Platform Solutions (PS), we power clients with innovative and customer-centered financial products. We bring the best qualities of a technology player and combine that with the best attributes of a large bank. PS is comprised of four main businesses, underpinned by engineering, operations and risk management:

• Transaction Banking , a cash management and payments platform for clients building a corporate treasury system
• Enterprise Partnerships , consumer financial products that companies embed directly within their ecosystems to better serve their end customers
• Merchant Point-of-Sale Lending , a platform that provides custom credit financing for home improvement merchants to offer directly to their customers
• ETF Accelerator , a platform for clients to launch, list and manage exchange-traded funds

Join us on our journey to deliver financial products and platforms that prioritize the customer and developer experience.

Consumer Advocacy Team Member Role Description : The Consumer Advocacy team is seeking an Associate to join the team in the US and focus on building out the financial health and advocacy strategy for the Consumer Business within Goldman Sachs. The firm’s Consumer business combines the entrepreneurial spirit of a startup with 153 years of experience. As of Q3 2022, the business has $113.5 billion in deposits, $18.8 billion in loan and card balances, and 15.6 million customers across our products. We are backed by our unique team, comprised of individual contributors from leading agile technology companies, fintechs and consumer financial services companies, allowing us to work toward our vision to build the consumer banking platform of the future to address the spending, borrowing, saving and investing needs for tens hundreds of millions of customers and help them reach their financial goals.

As we scale the Consumer business to more products and distribution channels, we need to continue to strengthen the foundation(s) of the business. As such, we are investing in our opportunity to advance the financial opportunity of our customers through a thoughtful and deliberate consumer advocacy strategy that will permeate across the business. Helping consumers reach their financial goals is core to our business. The Consumer Advocacy team will drive commercial outcomes by helping our customers reach their financial goals through a purposeful consumer and financial health advocacy strategy.

Responsibilities:

• Perform analytics leveraging key customer data sources (complaints, social media, etc.) to uncover actionable insights
• Partner with relevant teams across the business to conduct analysis and inject learnings into product roadmaps
• Build and manage ongoing mechanisms to measure the financial health of our customers
• Help evaluate and influence plans to enhance existing and new products to further accelerate their ability to positively impact the financial health of our customers
• Assist with design and execution of an operating model for financial health evaluation

Qualifications:

• 2+ years of relevant customer analytics experience, coming from financial services preferred
• Proficiency with analytical tools including but not limited to Snowflake, Tableau, Aqua Data Studio
• Ability to perform complex analysis on large data sets leveraging SQL or equivalent language
• Skilled in combining data analytics with product knowledge to generate actionable insights
• Excellent stakeholder management skills; able to influence cross-functional teams
• Problem solver and creative thinker, with the ability to work in a fast-paced environment
• Excellent interpersonal and communication skills, both written and verbal
• Comfort and ability to present complex material in front of stakeholders
• Results-oriented - ability to handle multiple, time-sensitive projects while focusing on the quality of work delivered

Salary Range
The expected base salary for this New York, New York, United States-based position is $75,000-$125,000. In addition, you may be eligible for a discretionary bonus if you are an active employee as of fiscal year-end.

Benefits
Goldman Sachs is committed to providing our people with valuable and competitive benefits and wellness offerings, as it is a core part of providing a strong overall employee experience. A summary of these offerings, which are generally available to active, non-temporary, full-time and part-time US employees who work at least 20 hours per week, can be found here .