NYC Health + Hospitals/Metropolitan is the community hospital of choice for residents of East Harlem, northern Manhattan, and neighboring communities. The hospital provides culturally-sensitive care in a welcoming and hospitable setting, emphasizing primary care medicine and utilizing the latest advances in medical science. Metropolitan delivers high quality health services with compassion, dignity, and respect to all, without exception. Since its founding in 1875, the hospital has been affiliated with New York Medical College, representing the oldest partnership between a hospital and a private medical school in the United States. Metropolitan is a part of the NYC Health + Hospitals, the largest municipal hospital and health care system in the country.

At NYC Health + Hospitals, our mission is to deliver high quality care health services, without exception. Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons.

Purpose of Position:
To systematically approach patients by registering and processing patients entering the clinic and to accomplish the following:

• To clearly delegate and outline individual front desk registration responsibilities and serve as guide and reference.
• To help contribute towards adequate and effective continuity of patient care by providing for sustained and efficient patient flow and productive utilization of clerical personnel.
• To facilitate accurate and timely billing and reimbursement.
• To enhance the patient experience and facilitate practice flow.
• To augment and enhance work performance and morale of personnel in the practice.
• To represent the hospital and AED in outreach and community organizations

Major Duties and Responsibilities
Under general supervision, with some latitude for independent initiative and judgment, performs the following functions:

• Greet patients in a courteous and professional manner using the AIDET and the ICARE standards
• Registers patients when needed, follow and enforce registration standard flow:
• Identify patients with two (2) identifiers, name and date of birth
• Registers patients in Electronic Medical Record (EMR)
• Prints wristbands and places on patients' wrist where necessary
• Schedules appointments; creates, and submits dental claims
• Submits dental claims for pre-authorization of treatment
• Reviews insurance eligibility, re-directs patients if necessary
• Monitor status of pre-authorization, contacts patients and schedules accordingly
• Reminds patients of upcoming appointments

1. A Baccalaureate Degree from an accredited college or university in Public Health, Public Administration, Business Administration, Social Work, Psychology or Rehabilitation Counseling, and three years of full-time experience in medically-oriented health care and medical support systems environment, two years of which included experience in an administrative or supervisory capacity in such occupations as physical, occupational, inhalation, speech and audiology therapy or as Medical/Laboratory Technologist, Microbiologist (various specialties), Chemist (biochemist), Radiation and X-Ray Technician or three years of responsible level experience in business management systems or general administration including two years in a supervisory or administrative capacity.
2. A Master's Degree from an accredited college or university in the disciplines listed in (1), and two years of full-time experience as listed in (1), plus one year experience in an administrative or supervisory capacity in occupations as listed in (1); or,
3. A satisfactory equivalent combination of training, education and experience.
Note: Certification or licensure may be required.

Please be advised that proof of Covid-19 vaccination is required prior to hire.

If you wish to apply for this position, please apply online by clicking the "Apply Now" button.