Customer Engagement Specialist Job at Ryerson
Fostered in over 180 years of history and expansion, Joseph T. Ryerson & Son, Inc. continues paving the way for ingenuity and innovation as one of North America’s largest metal distributers. Ryerson recruits, hires, develops, and promotes teams of individuals who are ambitious and hard-working.
We are always looking for talented and motivated individuals because we understand that our people are our most valuable asset. If you are interested in working for an essential business with a global reach that is dedicated to a great work atmosphere, and a say yes attitude, Ryerson is looking for you!
Ryerson’s is currently seeking a Customer Engagement Specialist to join our Sales team in the Livermore, CA market.
This role will be responsible for the following:
Maintaining and growing our business with established customers and growing transactional business from current or not recently sold assigned customers in the California marketplace. This position fits well for those candidates with a strong sheet, coil, bar, pipe, and tube sales background in all products; value added sales experience also a plus.
The successful candidate will be responsible for coordinating the sales and customer service activities with the OSR in that market. This position is a growth opportunity which involves daily interaction and with customers. Clear communication is the key factors to customer growth. This position requires strong self-management skills and reports to the Sales Customer Engagement Manager.
Roles & Responsibilities
We are always looking for talented and motivated individuals because we understand that our people are our most valuable asset. If you are interested in working for an essential business with a global reach that is dedicated to a great work atmosphere, and a say yes attitude, Ryerson is looking for you!
Ryerson’s is currently seeking a Customer Engagement Specialist to join our Sales team in the Livermore, CA market.
This role will be responsible for the following:
Maintaining and growing our business with established customers and growing transactional business from current or not recently sold assigned customers in the California marketplace. This position fits well for those candidates with a strong sheet, coil, bar, pipe, and tube sales background in all products; value added sales experience also a plus.
The successful candidate will be responsible for coordinating the sales and customer service activities with the OSR in that market. This position is a growth opportunity which involves daily interaction and with customers. Clear communication is the key factors to customer growth. This position requires strong self-management skills and reports to the Sales Customer Engagement Manager.
Roles & Responsibilities
- Quickly builds strong relationships with contacts at all levels across a variety of functions within customer organizations but especially with purchasing decision makers; develops customer trust and confidence in Ryerson and its representatives
- Succeeds by understanding the goals and concepts of our business and incorporating these goals daily to achieve sales and profitability targets
- Works closely with our outside sales team, credit center, inventory managers, and other departments within the company to creatively achieve both company and customer objectives
- Keeps customers informed about industry and economic trends and Ryerson’s ability to assist customers in adapting to change
- Understands and monitors the competitive environment and provides market intelligence to sales management to help shape service center sales strategies, price levels and working capital decisions
- Promotes Ryerson’s E-Commerce capabilities and other strategic initiatives
- Develops business relationships with customers to achieve market growth
- Coordinates the activities of various departments to ensure appropriate overall account management and customer’s requirements are met
- Consistently manages daily call planning and execution
Position Requirements:
Bachelor’s degree preferred
Sales, Marketing, Manufacturing or Engineering
Bachelor’s degree preferred
Sales, Marketing, Manufacturing or Engineering
- Prior customer experience, sales, hospitality, retail or industry experience is preferred
- Desire to learn about metals, its products and the industries Ryerson supports
- Excellent professional written, verbal and interpersonal communication skills required
- Proficiency within Microsoft applications (Outlook, Excel, Word) required
- Ability to multi-task and prioritize in a rapidly changing environment
- Positive attitude, competitive, goal-oriented, driven with a passion to excel
- Flexible and solutions-oriented
- High degree of business ethics
Experience Required: 1 - 3 Years
Education Required: High School Diploma
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