Pay: $16/ Hour

We are seeking an energetic, guest-focused individuals that will effectively check guests into and out of their tour assignments, as well as coordinate the general office administration and provide customer service to our guests. No experience required!

We offer full and part time positions for day shift from 8:30am - 4:00pm, including weekends. We also offer paid training and the opportunity to grow within our organization. It is possible to have work life balance and supportive leadership directly available to you by joining our team! You have the talent, we have the jobs; apply on our career site today!

Responsibilities

• Assist with researching, resolving, and documenting guest issues
• Coordinate meetings, make appointments, take detailed minutes, and report back to attendees
• Coordinate paperwork, for example, PARs, Terms, new hire paperwork.
• Coordinate general office administration including correspondence, photocopying, file maintenance, and supply inventory.
• Answer multi phone lines, take messages and answer general questions regarding complaints and inquiries
• Provide quality customer service to guests

Qualifications

• Customer Service experience a plus
• Fluent in English and Spanish a plus
• Hospitality or sales experience a plus

About Westgate Smoky Mountain Resort & Spa:
Adjacent to Great Smoky Mountains National Park, the most-visited national park in the country, Westgate Smoky Mountain Resort & Spa in Gatlinburg, Tennessee, provides an amazing work environment with refreshing mountain breezes and spectacular views of the beautiful Great Smoky Mountains. As a member of the Westgate Smoky Mountain Resort team, you will meet and engage with guests who have arrived to enjoy all the Great Smoky Mountains have to offer and help them experience our world-class amenities such as the state-of-the-art Wild Bear Falls water park.

Why Westgate?

• Comprehensive health benefits – medical, dental and vision
• Paid Time Off (PTO) – vacation, sick, and personal
• Paid Holidays
• 401K with generous company match
• Get access to your pay as you need it with our Daily Pay benefit
• Family benefits including pregnancy, and parental leave and adoption assistance
• Wellness Programs
• Flexible Spending Accounts
• Tuition Assistance
• Military Leave
• Employee Assistance Program (EAP)
• Life, Disability, Accident, Critical Illness & Hospital Insurance
• Pet Insurance
• Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.)
• Advancement & development opportunities
• Community Involvement Programs

Westgate Resorts is an Equal Employment Opportunity employer.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email WGAccommodations@wgresorts.comwith the job title and the location of the position for which you are applying.

Job Types: Full-time, Part-time

Pay: $16.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• On-the-job training
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Vision insurance

Experience level:

• No experience needed

Shift:

• 8 hour shift
• Day shift
• Morning shift

Weekly day range:

• Every weekend
• Monday to Friday
• Weekend availability

Work setting:

• In-person

People with a criminal record are encouraged to apply

Ability to commute/relocate:

• Gatlinburg, TN 37738: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

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