Customer Service Manager Job at First Transit
Customer Service Manager
Interacts with customers to provide and process information in response to inquiries, concerns,
and requests about services.
First Transit is proud to offer:
- Tremendous Career Advancement Opportunities due to a strong presence all across North America
- A comprehensive benefit package, paid holidays & vacation, medical & dental, 401 (k) savings plan
- A great work environment
Major Responsibilities:
- Deals directly with customers either by telephone, electronically, or face-to-face.
- Responds promptly to customer inquiries.
- Resolves customer complaints.
- Identifies and escalates priority issues.
- Obtains and evaluates all relevant information to handle inquiries and complaints.
- Directs requests and unresolved issues to the designated resources.
- Follows up customer calls where necessary.
- Records details of inquiries, comments, and complaints.
- Records details of actions taken.
- Communicates and coordinates with internal departments.
- Manages the workforce in the inbound call center.
- Manages the tape requests and deliveries.
- Provides customers with service information.
Minimum Education & Certifications Required:
- High school diploma, general education degree or equivalent.
- Knowledge of customers service principles and practices.
- Knowledge of relevant computer applications.
- Ability to type.
- Knowledge of administrative procedures.
- Numeric, oral, and written language applications
- Interpersonal skills
- Communication skills - verbal and written
- Listening skills
- Problem analysis and problem-solving
- Attention to detail and accuracy
- Data collection
- Customer service orientation
- Adaptability
- Stress tolerance
Physical Requirements & Working Conditions
- Incumbent must be able to move about the office and between floors; utilize standard office
person or by telephone.
First Transit is a leading provider of transportation contract and management services, moving more than 350 million passengers annually. First Transit employs more than 19,500 dedicated transit professionals through fixed-route, paratransit, college/airport shuttle services and rail operations at more than 300 locations in the US, Canada, and Puerto Rico. With a dedication to safety and outstanding customer service, First Transit sets itself apart from other providers in the industry.
Become a part of our team - Apply today!
First Transit has been purchased by Transdev and will be the employer for this job posting. We are the leading integrator and operator of multiple modes of transportation. With a combined presence in 43 US states, plus DC and Puerto Rico, we have lots of opportunities for growth! You can find additional job opportunities and locations directly at www.transdevNA.jobs.
We aspire to have a culture where all people are First. We strive to attract and retain a diverse workforce therefore all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. First is also committed to providing a drug-free workplace. For candidates applying to positions in San Francisco or Los Angeles California, First will consider for employment qualified applicants with criminal histories consistent with the requirements of the San Francisco Fair Chance Ordinance or Los Angeles Fair Chance Ordinance. First is an equal opportunity employer and by doing so we will sustain and promote an inclusive culture that supports future growth for all.
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