Customer Service Manager Job at General Medical Equipment

General Medical Equipment Costa Mesa, CA

$50,000 - $65,000 a year

General Medical Equipment is a clinical technology management company that is a one-source solution which unlocks the full potential of your medical equipment, while still maintaining the highest quality of service on equipment and limited delay in patient care. We provide cost savings that have allowed the hospital to readjust budgets to purchase capital equipment, invest in growth opportunities, and renovate current locations.

Vision : To be the largest trusted partner in clinical technology management and service in healthcare.

Mission: To accelerate and be the center of healthcare excellence for medical centers in providing quality services, technology and cost effective solutions.

Take a closer look.

Join a team where you can be heard, be supported, and always be yourself. At GME we’re building a culture that celebrates backgrounds, experiences, and perspectives of all our associates. Find the opportunity to build relevant career, be creative, and try new things with the support needed to be successful. Find the GME Business System , which makes everything possible. Witness our shared purpose—helping realize life’s potential—in action. Our work helps improve healthcare to be better and safe.

What you find at GME —and within yourself — might just change the world!

Responsibilities

  • Create and maintain a directory of service providers and resources
  • Create and maintain a database of clients and client needs
  • Assess client issues and provide recommendations to fix problems
  • Ensure each client is given the necessary services and follow up to fill ongoing service needs
  • Maintain good relationships with service providers and clients to keep customer base
  • Expand the list of resources and providers to assure there are no gaps in services
  • Answer telephones and respond to email inquiries in the office

Qualifications for Service Coordinator

  • Proficient skills in Microsoft Office, including Microsoft Word and Microsoft Excel
  • Excellent customer service and problem-solving skills
  • High quality organizational skills
  • The ability to work well under deadlines and to multitask
  • Must be detail oriented
  • Excellent verbal and written communication skills
  • Biomedical or medical experience a plus

Job Type: Full-time

Pay: $50,000.00 - $65,000.00 per year

Benefits:

  • Dental insurance
  • Health insurance
  • Vision insurance

Shift:

  • 8 hour shift

Weekly day range:

  • Monday to Friday

Work setting:

  • In-person

Education:

  • High school or equivalent (Preferred)

Experience:

  • Microsoft Office: 1 year (Preferred)
  • Customer Service: 2 years (Preferred)

Work Location: In person




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