Dean's Dairy - Batavia, IL

JOB SUMMARY

Dairy Farmers of America] has an immediate job opening for a well-rounded Customer Service Rep I to perform a wide array of functions including developing reports, processing documentation, record keeping, reporting and data entry. The coordinator will need to communicate effectively within your department and meet daily deadlines.

Dairy Farmers of Americais a farmer-owned brand of Dairy Farmers of America (DFA), a dairy marketing cooperative owned by more than 12,500 family farmers. Our mark matters and it represents the wholesomeness of dairy that we share with our communities and loved ones. DFA manufactures a variety of dairy products, including cheese, butter, fluid milk, ice cream, dairy ingredients and more, under well-known and established regional brands. Our fingerprints touch thousands of brands across the marketplace, and we're passionate about delivering the simple pleasures of dairy to people everywhere, straight from our family farm-owners. At Dean's Dairy, we createand are proud to provide families with fresh, delicious dairy.

By joining DFA, you can help us continue to make a difference that matters. We care deeply about the well-being of our neighbors and friends, and we celebrate the diversity of our company and our world. It takes an incredible team to deliver the goodness of dairy and enrich our communities – come join us!

OUR CUSTOMER SERVICE REP I FOR THIS POSITION CAN MAKES :

• $23.00per hour

SCHEDULE: Monday - Friday, 8:30a - 5:00p

BENEFITS :

• 401(k) with company match
• Competitive pay
• Paid vacation and holidays*
• Career growth opportunities – we promote from within!
• Comprehensive healthcare benefits
• Service recognition and employee rewards*
• Work for dairy farm families

• varies by company and governing CBAs

• Customer Service Rep Duties/Qualifications:

The normal hours for this position id Mon-Fri, 8:00am – 4:30pm. Half hour lunch

• Calls our current customers for their orders daily.
• Incoming calls from Sales/Stores with their orders, typing orders into spreadsheets (excel)when given over the phone, …. then process into our AS400 /JD Edwards system.
• Stores include but are not limited to: Baskin Robbins (largest # of customers), Walmart, Woodman's, etc.
• Data entry, entering these orders and verifying the days and routes and quantities are correct.
• Filing orders in proper folders by date and truck route.
• Running multiple daily jobs to produce pick tickets to give to warehouse to pick product and load trucks. These are done at certain times of the day.
• Bringing over electronic orders and verifying Information (EDI)
• Baskin Robbins order processing program
• Baskin Robbins –knowledge of delivery day, order day and other questions.
• Customers calling in for special delivery, this would be other than there scheduled delivery day.
• Problem solving and communication is key.
• Adapt to change, Winter Routing to Summer and vice a versa. April/October (adding or reducing trucks on the street)
• Changes around the holidays, communications, questions, and pick ticket job processing, etc.
• Must be able to work well in a team environment as well as independently in a fast paced environment.
• Able to work holidays
• Excellent communication skills

Education/Experience:

HS/GED Required

Microsoft Office

Two years of Data Entry Preferred (10 Key)

Two Years of Customer Service Required