Customer Service Representative Job at LaborMAX
About the Job
LaborMax Staffing is seeking an exceptional individual to join our team. LaborMax embraces the philosophy of work/life balance and strives to put people first. If you have a passion for helping people and putting people to work we want to hear from you.
In this role you will be responsible for assisting applicants with the onboarding process to include new hire paperwork, verifying I-9 documents and processing background checks. In addition, as a sales driven company you will participate in driving sales and increasing revenue by assisting the Sales Manager in appointment setting.
This is a full-time position. Monday - Friday 8:00 AM - 5:00 PM. Pay range is $20.00-$25.00 per hour DOE.
Job Details:
In this role you will be responsible for assisting applicants with the onboarding process to include new hire paperwork, verifying I-9 documents and processing background checks. In addition, as a sales driven company you will participate in driving sales and increasing revenue by assisting the Sales Manager in appointment setting.
This is a full-time position. Monday - Friday 8:00 AM - 5:00 PM. Pay range is $20.00-$25.00 per hour DOE.
Job Details:
- Dispatching and assigning external employees to worksites with appropriate equipment, PPE, etc.
- Collecting hours from external employees and verifying with customers to ensure accurate payouts.
- Monitor, resolve or direct complaints, issues or injuries as need dictates.
- Answering incoming calls and returning phone messages in a timely manner.
- Send routine information by phone, text or email correspondence in relation to job orders, customer information or external employee requests.
- Entering information into database to create customer and employee files.
- Performing office support tasks including organizing, filing, printing, copying and faxing.
- Coordinate sales appointments for management by cold calling, emailing and mail campaigns.
- Assist in completing weekly compliance tasks to include downloading reports for unbilled hours, invoice preview and gross margin daily.
- Engage with external employees daily to maintain the branch’s commitment to filling job orders.
- Establish and maintain positive work appropriate relationships both internally and externally to ensure the highest quality of customer service to employees, customers and vendors.
- Promoting a culture of Safety and compliance with all state and federal regulations.
We are seeking people with the following skill set:
- Ability to be detailed oriented.
- Strong computer skills.
- Bi-lingual a plus.
- Excellent phone etiquette and communication skills.
- No Felonies or Misdemeanors.
- Must pass a pre-employment background check.
- Valid Drivers License and current motor vehicle insurance.
- Able to lift 25lbs.
- Customer Service experience highly desired.
We offer full medical, dental & vision plans and paid time off as well as paid holidays.
LaborMax embraces cultural diversity and strives to create a welcoming environment for all.
We are an equal opportunity employer
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