Essential Functions Statement(s)

• Review the MRP system to ensure customer order due dates are in line with required delivery dates
• Verify customer purchase orders against internal work order to ensure that the company can comply with process requirements and all processes have been flowed down correctly
• Provide continuous updates to customers on the status of their orders within the allotted 4 hour time frame
• Communicate with customers on any additional blue prints, drawings, or other items needed for processing
• Coordinate with production on obtaining ECD's for orders
• Prepare orders in ship out or other areas as needed
• Develop daily reports on orders and communicate with production
• Other duties as assigned

POSITION QUALIFICATIONS

• Accountability -Ability to accept responsibility and account for his/her actions.

• Active Listening -Ability to actively attend to, convey, and understand the comments and questions of others.

• Assertiveness -Ability to act in a self-confident manner to facilitate completion of a work assignment or to defend a position or idea.

• Communication, Oral -Ability to communicate effectively with others using the spoken word.

• Communication, Written -Ability to communicate in writing clearly and concisely.

• Conflict Resolution -Ability to deal with others in an antagonistic situation.

• Customer Oriented -Ability to take care of the customers’ needs while following company procedures.

• Empathetic -Ability to appreciate and be sensitive to the feelings of others.

• Ethical -Ability to demonstrate conduct conforming to a set of values and accepted standards.

• Friendly -Ability to exhibit a cheerful demeanor toward others.

• Honesty / Integrity -Ability to be truthful and be seen as credible in the workplace.

• Interpersonal -Ability to get along well with a variety of personalities and individuals.

• Organized -Possessing the trait of being organized or following a systematic method of performing a task.

• Time Management -Ability to utilize the available time to organize and complete work within given deadlines.

• Self Motivated -Ability to be internally inspired to perform a task to the best of one's ability using his or her own drive or initiative.

• Relationship Building -Ability to effectively build relationships with customers and co-workers.

• Reliability -The trait of being dependable and trustworthy.

• Persistence -Ability to complete tasks or continue in a course of action in spite of opposition or discouragement.

• 2+ years of experience in customer service required. Manufacturing experience preferred.

• High School Diploma or equivalent required.