Customer Service Representative(IT) Job at Zodiac Solutions
ONSITE Customer Service Representative(IT)
Location – Atlanta, GA
Timing - Rotation shift. OT applicable.
Contract
Rate– $16/hr. or best rate
JD:
- 2 plus years of experience working in IT (tier I field preferred)
- Knowledge of weather.com and the Weather App Suite
- Strong customer service skills
- Working knowledge of cloud technology
- Strong understanding of server infrastructure
- Experience executing production level incident management and outage escalations
- Must possess superior analytical and communication skills, as well as technical aptitude
- Understanding of basic deployment and the Change Management process
- Basic understanding of network operations and support (preferred)
- Call center or ticket management experience is a plus
- ServiceNow, Jira, ticketing system experience is a plus
- IBM Cloud, AWS, Server Management, Network Operational knowledge are a plus
Job Type: Contract
Salary: $20.00 per hour
Shift:
- Day shift
Weekly day range:
- Monday to Friday
Work setting:
- In-person
Ability to commute/relocate:
- Mableton, GA 30126: Reliably commute or planning to relocate before starting work (Required)
Work Location: One location
Speak with the employer
+91 7900237501
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