Salary: $15 per hour

Company Description:

Integrity Storage is a locally owned, highly accredited, fast growing self storage facility that provides customers with secure, convenient, and affordable storage solutions! We currently have facilities located in Garner, Benson, Fuquay-Varina, and Wendell! Our customers are always at the very front of our minds from initial concept layouts, through our building process, and into our facility operations. Our commitment to providing the best possible customer experience sets us apart from our competitors. Each one of our storage facility sites brings its own unique product to expand our capabilities to fully service all of our customers. Wine storage and fully enclosed boat and RV storage are just a few of the new and exciting products that are available at some of our locations! Our company is dedicated to providing the best product and service available to our community. Our company's simple and effective philosophy has proven to be the key to all of our success -- Treat our customers as we ourselves would like to be treated!

Job Description:

Integrity Storage is a busy and expanding self storage facility and we are currently looking for outgoing individuals who are interested in growing with us! We are looking to hire Customer Service Representatives at each of our 4 current facility locations - including Garner, Benson, Fuquay-Varina and Wendell! We have both full-time and part-time positions available immediately!

If you're interested in a fast paced work environment with great hours and competitive pay, this is the job for you! Individuals that are able to achieve high results, including financial success of the property and other results-driven performance indicators, will have the chance to receive future promotions and other great opportunities!

We would like to encourage individuals to apply to join our Integrity Storage family that have experience in any of the following areas - including public sales, retail, customer service, and property management. The ideal candidate will also demonstrate self-motivation, enthusiasm, confidence, and will be a team player with a positive attitude!

If you feel that you are the perfect candidate and that you can add value to our company, please apply now! Our initial screenings will be by phone and then our top chosen candidates will then be offered an in-person interview and the chance to meet some of our other wonderful Integrity Storage employees!

Job Responsibilities and Duties:

• Both full-time and part-time positions available
• Works face-to-face with individuals and provides excellent customer service to new and existing customers
• Assesses and resolves customer problems and professionally handles telephone and walk-in inquiries
• Must be able to work weekends
• Full-time employees should be able to travel to assist their teammates across our sister facilities when needed
• Responsible for the sales, marketing, occupancy, and delinquency management of our stores
• Helps keep the facilities rented at optimum levels by effectively utilizing advertising, promotional and customer relationship skills in coordination with management
• Rents storage spaces and sells store merchandise
• Maintains customer records including leases, ledgers and monthly invoices
• Controls delinquencies through telephone contact and letters on a scheduled basis
• Cleans vacated units, hallways, and grounds as needed
• Cleans office space and facility restrooms daily
• Maintains a neat, clean, safe and secure facility including minor maintenance, daily lock checks and visual inspections
• Accepts payments, manages cash drawer and prepares bank deposits
• Maintains working knowledge of lien law and company policy
• Effectively communicates with management and fellow associates
• Promotes idea-sharing in the workspace and leads by example

Desired Skills:

• Basic computer knowledge – Windows 10
• Microsoft Office suite including Outlook, Word, and Excel
• Strong phone, written and verbal communication skills required

Experience and Qualifications:

• Experience in any of the following areas - including public sales, retail, customer service, and property management
• Demonstrates self-motivation, enthusiasm, confidence, and will be a team player with a positive attitude
• Proficiency in standard office software (Word, Excel, Outlook) is a plus
• Qualified applicants should have references available upon request
• Qualified applicants should hold a valid driver's license and clean driving record
• Applicants who apply are subject to a criminal background check

Education:

• High school diploma or equivalent required
• Associates or higher preferred

Work Environment:

• Answering phone calls regarding storage and truck/trailer rentals, payments, delinquencies, etc.
• Completing customer requests using our company's technology and self storage applications
• Light to heavy lifting, including U-Haul truck and trailer connections and opening and closing storage doors
• Daily walks around the store property
• Cleaning empty units, U-Haul trucks and trailers
• General housekeeping such as sweeping, mopping, picking up trash around the facility, cleaning vacant storage units, U-Haul trucks, trailers and keeping the office space, windows and bathrooms tidy
• Must have a flexible schedule with weekend availability
• Monday-Thursday hours are from 9:30am to 5:00pm
• Friday hours are from 9:30am to 5:30pm
• Saturday hours are from 8:30am to 5:30pm
• Sunday hours are from 9:00am to 1:00pm

Job Types: Full-time, Part-time

Pay: From $15.00 per hour

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday
• Weekend availability

Work setting:

• In-person

Ability to commute/relocate:

• Wendell, NC 27591: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Are you available to work weekends?

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 1 year (Preferred)

License/Certification:

• Driver's License (Required)

Shift availability:

• Day Shift (Preferred)

Willingness to travel:

• 25% (Preferred)

Work Location: In person

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