About Lumen
Lumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government and communities deliver amazing experiences. Learn more about Lumen’s network, edge cloud, security and communication and collaboration solutions and our purpose to further human progress through technology
The Role
This position is within our North America Operations organization and our Service Delivery function. The Customer Solutions Manager supports and manages complex, diverse, and technical projects using defined project management methods and tools. Drives project management activities and deliverables in alignment with the project financial and business objective and enables opportunities to maximize value.
The Main Responsibilities
- Process and manage orders for multiple business solutions.
- Analyzes data, identifies several different solutions along with pros and cons with respect to impact on the business.
- Provides timely written status updates in the ordering systems and sets appropriate jeopardy status and engages appropriate resources to overcome obstacles which impede order progress.
- Manages a work queue of provisioning orders, meets metric performance for all tasks, and completes designs/configurations on-time and with accuracy.
- Provides information that supports strategic decision-making by others for the functional business area.
- Has direct accountability that is limited to immediate work area and individual assignments.
- Communicates status update to key stakeholders on orders and works to resolve order concerns.
- Interacts with others on matters of importance to the department or work area.
What We Look For in a Candidate
- 2-4 years related experience managing customer orders or projects.
- Ability to be versatile when presenting to various audiences - including executives.
- Ability to manage multiple priorities and meet deadlines.
- Previous process improvement experience
- Data and Information management experience
- Possesses limited knowledge of industry practices and procedures.
- Ability to translate technical concepts into everyday language.
- Strong knowledge of MS Word, MS Excel, MS PowerPoint, MS Visio and MS Project or equivalent software.
- Strong oral and written communication skills
What to Expect Next
Based on your job application information you may be given the opportunity to complete a video interview immediately after applying. This will include a set of questions for you to record a response to in addition to Game Challenges. Completion of this video interview is a requirement in order to be considered for our open position. Now not a good time? No worries, we will also send you an email with a link to complete the video interview. We strongly recommend that you complete this within 5 days of your application date.
Requisition #: 327782
When applying for a position, you may be subject to a background screen (criminal records check, motor vehicle report, and/or drug screen), depending on the requirements for the position. More information on what’s included in these checks can be found in the Post Offer section of our FAQ page. Job-related concerns noted in the background screen may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.
EEO Statement
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.
NOTE:
Disclaimer
The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.
Salary Range
Salary Min :
46350
Salary Max :
103080
This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.
This position is eligible for either short-term incentives or sales compensation. Director and VP positions also are eligible for long-term incentive. To learn more about our bonus structure, you can view additional information . We're able to answer any additional questions you may have as you move through the selection process.
As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing.
Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.
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